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- Tasks: Lead driver management and ensure exceptional delivery performance in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a dog-friendly office.
- Other info: Opportunities for growth and learning in a supportive, innovative environment.
- Why this job: Make a real impact on sustainable delivery while working with a dynamic team.
- Qualifications: 2-5 years in fast-paced operations with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
Role Overview
The Senior Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day-time performance.
- Be support to the Ops Manager RC1 OTR: Lead set-off.
- Lead route monitoring, including incidents support & abandonment organization.
- Support with Capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments).
- Support with continuous improvement & standards and operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 2-5 years’ experience operating in fast-paced OTR / dispatch / last-mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real-time operational pressure during peak windows.
- Able to communicate effectively & build relationships & work cross-functionally.
How we reward our team
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED. HIVED is B Corporation certified. HIVED is #7 on The Sunday Times Tech 100. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network. Check the Impact Report 2024. Keep up with HIVED.
Senior Operations Coordinator in Southampton employer: HIVED Ltd
Contact Detail:
HIVED Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at HIVED or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research HIVED’s values and recent projects. Show us how your experience aligns with our mission to disrupt parcel delivery and improve customer experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Focus on articulating your past experiences and how they relate to the Senior Operations Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Senior Operations Coordinator in Southampton
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainable practices shine through. We’re all about being kind to the planet, so share any relevant experiences or projects that highlight your commitment to eco-friendly solutions.
Be Clear and Concise: We love a good story, but keep it short and sweet! Make sure your application is easy to read and gets straight to the point. Highlight your key achievements and how they relate to the role of Senior Operations Coordinator.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can contribute to our mission at HIVED.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HIVED Ltd
✨Know the Company Inside Out
Before your interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they aim to disrupt the parcel delivery industry. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Operational Expertise
As a Senior Operations Coordinator, you'll need to demonstrate your experience in fast-paced environments. Prepare specific examples from your past roles where you've successfully managed driver operations or improved route execution. Highlight your problem-solving skills, especially under pressure, to prove you're the right fit for the role.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you've built relationships across teams and handled escalations in previous positions. Use examples that showcase your ability to communicate clearly and effectively, especially during high-stress situations.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your interest but also helps you gauge if HIVED is the right fit for you. Ask about their approach to continuous improvement and how they support their team members' growth.