At a Glance
- Tasks: Lead and optimise site performance, managing drivers and overseeing operations.
- Company: Dynamic logistics company focused on innovation and teamwork.
- Benefits: Generous holiday, private medical insurance, team lunches, and community volunteer days.
- Other info: Enjoy a dog-friendly office and opportunities for personal development.
- Why this job: Join a fast-paced environment where you can lead and inspire a diverse team.
- Qualifications: 4-6 years in OTR/dispatch operations with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Role Overview
The Ops Manager is responsible for site performance during their shift – end‑to‑end, UTR and OTR. They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set‑off, to managing DSPs and overseeing the on‑site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities. They will lead coordinators, maintain safety and standards, manage real‑time escalations, and ensure the depot runs optimally from first set‑off activity through to area readiness completion.
Accountabilities
- Accountable for all on‑road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
- Accountable for all in‑depot day‑to‑day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set‑off/on‑time dispatch)
Responsibilities
- Lead shift during rotation – managing Coordinators to deliver exceptional OTR & UTR day‑time performance
- Receive handover from Night Manager, deliver handover
- Be GM's primary support & deliver strong handovers – bridge any metrics DBR/WBR wise (such as people, safety, quality, cost)
- Lead & inspire, & develop and performance manage the team on shift rotation
- OTR: DSP management – DSP Capacity, Account management relationships, and performance management
- HIVED Driver Capacity and pool management (Plan vs Actual)
- HIVED Driver performance management – incl. attendance/punctuality, reliability (block uptake, no‑shows, late starts)
- Oversees management of driver issues for escalations and approvals (eg. missed payments, reassignments, abandonments)
- Legal compliance (hours on road, breaks, safety checks)
- UTR: Managing day activities, e.g., sortation as relevant, preparation for sortation
- Succession planning for week ahead + 6‑week glance for their side of the week, & peaks
- Drives continuous improvement initiatives & develops standards and operating procedures
- Maintain safety, standards, and productivity discipline
- Liaise with Fleet procurement to plan vehicle utilisation and capacity
- Own monthly SAT (standard audit tracker) and the consequent actions
Qualifications
- 4–6 years' experience leading fast‑paced OTR / dispatch / last‑mile operations
- Strong command of driver operations, route execution, and dispatch accuracy
- Hands‑on shift leadership with ability to manage 30–100+ staff via supervisors. Ability to lead and coach team
- High urgency, strong communication, strong escalation habits
- Comfortable solving real‑time operational pressure during peak windows
- Excellent cross‑functional stakeholder management skills
Benefits
- Equivalent of 18 days paid holiday plus public holidays (4 days on – 4 days off shift pattern)
- Equivalent of 20 days paid holiday plus public holidays (4 days on – 3 days off shift pattern)
- 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi‑annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
Ops Manager employer: HIVED Ltd
As an Ops Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With benefits such as generous holiday allowances, subsidised private medical insurance, and tailored development plans, we foster a culture of collaboration and continuous improvement, ensuring that every team member feels valued and empowered to excel in their role. Join us in a dog-friendly office where team socials and community volunteer days create a vibrant workplace atmosphere, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like HIVED Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by HIVED Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Ops Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at HIVED Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at HIVED Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into HIVED Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at HIVED Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at HIVED Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to HIVED Ltd.
