Operations Manager (Night)

About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground‑up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser‑focused on delivering the best possible delivery experience for end‑customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight‑knit team is made up of ex‑Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate‑tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝 The Night Ops Manager oversees all UTR activity during the night, with full accountability for inbound processing, scanning, sorting accuracy, and pre set‑off readiness. While there are no on‑the‑road drivers during this shift, the role is critical in ensuring a smooth AM set‑off by delivering accurate bags, cages, manifests, and a clean, well‑prepared depot. The Nights Ops Manager owns the quality of the operational handover to the AM team and ensures no backlog or operational debt is passed forward. They lead supervisors and handlers teams during Night hours, maintain safety and standards, manage real‑time escalations, and ensure the depot runs smoothly from first inbound activity through to start of set‑off.

Accountabilities

• Accountable for all in‑depot night activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set‑off/on‑time dispatch), and cost (labour planning D+1/W+1/TPH).

Responsibilities

• Lead shift during rotation - managing Shift Managers, Coordinators - to deliver exceptional OTR & UTR day‑time performance.
• Receive handover from Day team, deliver strong handover to Day Manager & GM - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost).
• Lead & inspire, & develop and performance manage team on OM’s shift rotation.
• UTR: Labour planning for week‑ahead & night.
• Run inbound, scanning, sorting, and routing‑prep activities with speed and accuracy.
• Monitor and improve TPH (direct + indirect).
• Hourly flow meetings & proactive improvement actions.
• Handler in‑shift management.
• Handler performance management.
• Enforce scanning accuracy, correct bagging, cage flow, and exception handling.
• Identify, contain, and resolve mis‑sorts, reworks, and problem parcels.
• Coordination & proactive escalation with Network teams on Night plan, & tech teams for support.
• Support morning set‑off - Ensure all dispatch assets (bags, cages, manifests) are complete, accurate, and AM‑ready; Prepare lanes, equipment, and floor layout for morning dispatch; Close all known exceptions and clearly document unresolved issues.
• Own night‑shift headcount plan in alignment with Day shift.
• Drives continuous improvement initiatives & Develop standards and operating procedures.
• Maintain safety, standards, and productivity discipline.
• Ensure smooth transition from Day to Night Shift - Deliver a structured, high‑quality handover to the AM Ops Manager.

Requirements

• 4‑6 years’ experience leading fast‑paced Nightshifts / last‑mile operations.
• Strong understanding of processing SLAs, routing cut‑offs.
• Hands‑on shift leadership with ability to manage 30–100+ staff via supervisors.
• Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real‑time operational pressure during peak windows.
• Able to work constructively cross‑functionally.

How we reward our team 🎁 Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays if you’re on a 4 days on – 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays similarly on 4 days on – 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off Subsidised Private Medical Insurance including dental, vision & mental health therapy Bi‑annual performance reviews and tailored development plans Annual compensation review Team lunch provided once a week Quarterly team socials and annual sports day (HIVED Olympics) Enhanced maternity/paternity/adoption policy as day 1 right Community volunteer days Cycle to work scheme Dog friendly office and depots MacBook Air or Windows Laptop (depending on your preference)