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- Tasks: Manage daily parcel movements and ensure smooth operations in a fast-paced environment.
- Company: Join HIVED, a leading climate and logistics startup revolutionising parcel delivery.
- Benefits: Enjoy flexible shifts, paid holidays, and a supportive team culture.
- Why this job: Be part of a mission-driven team making a real impact on sustainable delivery.
- Qualifications: Eager to learn, detail-oriented, and able to thrive in dynamic settings.
- Other info: Opportunities for growth, community engagement, and a fun, dog-friendly workplace.
The predicted salary is between 36000 - 60000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
As a Network Operations Associate, you will be at the heart of our middle-mile transportation operations, executing the day-to-day movement of parcels with precision and efficiency. You will handle routing, tracking, carrier coordination, and exception management in a dynamic, fast-paced environment, ensuring seamless parcel flow across the network. You thrive on accuracy and adaptability, maintaining high standards of data integrity and compliance while contributing positively to team performance. This is a foundational operational role focused on reliable execution, building essential skills in logistics, and supporting the team's delivery of on-time, cost-effective service.
Responsibilities
- Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time.
- Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey.
- Escalate operational issues promptly and provide clear, factual updates to Supervisors.
- Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues.
- Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows.
- Maintain accurate system updates and ensure data integrity for every movement.
- Support peak periods by flexibly working extended hours or different shifts when required.
- Adhere strictly to safety, compliance, and carrier performance standards.
Qualifications
- Strong willingness to learn and a proactive attitude toward personal development.
- Ability to thrive in a fast-paced, constantly changing environment.
- Excellent written and spoken English for clear communication with carriers, sites, and internal teams.
- Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed.
- Reliable team player who contributes positively to shift morale.
- Basic proficiency in Google Sheets/Excel and operational systems.
- Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential).
Benefits
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- On 4-on 3-off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Network Coordinator employer: HIVED Ltd
Contact Detail:
HIVED Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Coordinator
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with folks in logistics and tech. The more people you know, the better your chances of landing that dream job at HIVED.
✨Tip Number 2
Show off your skills! If you’ve got experience in logistics or transport, be ready to discuss specific examples during interviews. We love hearing about how you’ve tackled challenges and improved processes.
✨Tip Number 3
Be proactive! If you see an opportunity at HIVED, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. We appreciate initiative!
✨Tip Number 4
Stay adaptable! The logistics world is fast-paced and ever-changing. Highlight your ability to thrive in dynamic environments during interviews, and share how you handle unexpected challenges.
We think you need these skills to ace Network Coordinator
Some tips for your application 🫡
Show Your Passion for Sustainability: At HIVED, we’re all about making a positive impact on the environment. When you write your application, let us know why you're passionate about sustainability and how it aligns with our mission to revolutionise parcel delivery.
Be Clear and Concise: We love a good story, but keep it relevant! Make sure your application is straightforward and highlights your experience in logistics or transport. Use bullet points if it helps to keep things tidy and easy to read.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Network Operations Associate role. Mention specific skills that match the job description, like your attention to detail and ability to thrive in fast-paced environments.
Apply Through Our Website: We want to hear from you directly! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at HIVED Ltd
✨Know Your Logistics Basics
Before the interview, brush up on your logistics and transport knowledge. Understand the key concepts of routing, tracking, and exception management, as these are crucial for the Network Coordinator role at HIVED.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled operational issues in the past. Use specific examples to demonstrate your ability to think on your feet and resolve problems quickly, especially in a fast-paced environment.
✨Communicate Clearly
Since excellent communication is vital for this role, practice articulating your thoughts clearly. You might be asked to explain complex ideas simply, so focus on being concise and direct in your responses.
✨Emphasise Your Team Spirit
HIVED values a positive team dynamic, so highlight your experiences working collaboratively. Share examples of how you've contributed to team morale and supported your colleagues in achieving common goals.
