Payments Operations Manager in London

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever‑growing industry where unreliable service has long been the norm, HIVED has been built from the ground‑up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser‑focused on delivering the best possible delivery experience for end‑customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight‑knit team is made up of ex‑Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate‑tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Our Values

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being 'nice' - it requires us to be fair, consistent, honest, thoughtful and compassionate.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.
• We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Role Overview

As our Payments Operations Manager, you'll own the financial relationship between HIVED and our driver fleet. This is a senior, analytical role for someone who understands that accurate, fair pay isn't just an admin function — it's a critical part of how we earn and keep driver trust. You'll run a clean payroll operation while also digging into the data behind it: understanding how different route types translate into earnings, identifying where our pay models can be sharper, and working cross‑functionally to improve them over time.

What you’ll be doing

• Own end-to-end driver invoicing and payroll — accurate, on time, every week.
• Produce regular pay analysis reports that surface discrepancies between expected and actual earnings, and investigate the why behind them.
• Maintain our pay framework documentation — keeping the logic behind every route type clear, current, and accessible.
• Manage the cost recovery process (vehicle damage, fines, equipment) with transparency and fairness.
• Partner with drivers on payment plans where needed, keeping things manageable and professional.
• Work closely with Operations, Fleet, and Finance to ensure pay decisions reflect operational reality.
• Feed analysis and recommendations into commercial reviews of our driver pay structures.

We’re Looking For Someone Who

• Experienced in payroll, invoicing, or contractor pay — ideally in logistics, transport, or a similarly hands‑on industry.
• Analytically strong: you can build a report, interrogate a dataset, and turn findings into a clear recommendation.
• A confident communicator who can handle sensitive conversations — about costs, disputes, or recoveries — with professionalism and empathy.
• Someone who works well across teams and can influence decisions without direct authority.
• Detail‑obsessed on accuracy, but strategic enough to see the bigger picture.
• Resilient and calm under deadline pressure.

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi‑annual performance reviews and tailored development plans.
• Competitive salary + EMI options scheme.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).