Operations Shift Manager (Day) in London

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, HIVED is a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever‑growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology are laser‑focused on delivering the best possible delivery experience for end‑customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight‑knit team is made up of ex‑Revolut, DeepMind, Amazon, Bain, HelloFresh, ASOS, Apple and Google employees and is backed by some of Europe’s leading investors and VCs in climate‑tech, logistics and mobility.

Role Overview

The Day Shift Manager – Depot owns morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA, and no operational debt is passed forward. The role is accountable for Day Under‑Roof performance, including handover from Night Shift, staging, dispatch readiness, exception handling, and early stability, while supporting driver launch where required. Accountable for service, cost, safety, and people performance at shift + DSP level. This is a hands‑on, floor‑led role with real‑time decision‑making responsibility, focused on safety, flow, quality, and execution discipline.

Responsibilities

• Lead morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA, and no operational debt is passed forward:
• Validate Night Shift handover and close gaps immediately.
• Coordinate handlers in the right activities, monitoring productivity and coaching quality.
• Train new handlers in the required tasks and ensure they have the right working equipment.
• Manage process exceptions: damages, perishables, missorts, left‑behinds.
• Handle late returns and required scans into the correct locations.
• Lead daytime arrivals management and sortation activities.
• Support night sortation activities:
• Check and prepare night shift capacity based on forecast updates.
• Ensure any further truck arrivals updates will be reflected in shift bookings for night shift.
• Inform Ops Manager on any potential capacity risk for the night based on shift uptake.
• Ensure area readiness: yard, staging, belts, locations, devices.
• Handle exceptions: left‑behinds, missorts, damages, perishables.
• Maintain asset and equipment readiness.
• Prepare and support routing/dispatch for RC2 where applicable.
• Operate in line with depot safety standards. Report unsafe conditions, defects, or near misses immediately.
• Support continuous improvement initiatives and highlight potential process improvements.
• Maintain safety, standards, and productivity discipline.

Requirements

• 2–4 years’ experience operating in fast‑paced depot, warehouse, or other operational roles.
• Strong attention to detail and execution discipline.
• Some shift leadership and people management experience.
• High urgency, strong communication, and strong escalation habits.
• Comfortable solving real‑time operational pressure during peak windows.
• Able to communicate effectively, build relationships, and work cross‑functionally.
• Safety‑first mindset.

Benefits

• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• For a 4‑days‑on – 4‑days‑off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
• For a 4‑days‑on – 3‑days‑off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• One birthday day off and two tenure‑based additional days off.
• Subsidised private medical insurance including dental, vision and mental health therapy.
• Bi‑annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day.
• Enhanced maternity, paternity and adoption policy as day‑one rights.
• Community volunteer days.
• Cycle‑to‑work scheme.
• Dog‑friendly office and depots.
• MacBook Air or Windows laptop (depending on your preference).