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- Tasks: Coordinate driver operations and ensure top-notch delivery performance.
- Company: Join HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Enjoy 20 days holiday, private medical insurance, and team socials.
- Other info: Great learning opportunities and career progression in a high-growth environment.
- Why this job: Be part of a sustainable delivery revolution with a dynamic team.
- Qualifications: 2-3 years in logistics, strong communication skills, and a valid UK driving license.
The predicted salary is between 36000 - 60000 £ per year.
About HIVED 📦
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
At HIVED, the Driver Operations Co-ordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on-site role embedded in the day-to-day operations the shifts for this role are 3:00pm-12:00am on a 4 days on- 3 days off shift pattern, Wednesday to Saturday.
Responsibilities
- Accountable for achieving daily business Key Performance Indicators (KPIs).
- Manage the day-to-day operations of an assigned driver team.
- Accountable for comprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries.
- Champion initiatives that foster a positive driver experience and promote retention.
- Oversight of all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
- Ensure driver compliance with HIVED\’s requirements and expectations.
- Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.
Requirements
We are seeking an engaging and approachable Driver Operations Co-ordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities.
- 2-3 years of related working experience with logistics/last-mile preference.
- Possesses a hands-on approach to managing and developing team members.
- Proven ability to thrive in a fast-paced, high-pressure environment.
- Capable of rapid decision-making and efficient problem resolution.
- Ability to leverage available resources effectively and efficiently.
- Experience leveraging data for effective decision-making.
- Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.
- Valid UK driving license required.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 20 days paid holiday plus public holidays as you\’ll be on a 4 days on- 3 days off shift pattern
- Subsidised Private Medical Insurance, including dental and vision
- Weekly team lunch and regular company socials
- Enhanced maternity/paternity/adoption policy
- Cycle to work scheme
Want to learn more?
- Meet the team in 60 seconds: Behind the scenes with HIVED
- HIVED is B Corporation certified
- HIVED is UK StartUp of the Year 2024
- Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
- Check the Impact Report 2024
- Keep up with HIVED here
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Driver Operations Co-ordinator Operations · London - North Woolwich employer: HIVED Ltd
Contact Detail:
HIVED Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Operations Co-ordinator Operations · London - North Woolwich
✨Tip Number 1
Get to know the company inside out! Research HIVED's mission, values, and recent achievements. This will not only help you tailor your approach but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and team management. Think about how your experience aligns with HIVED's goals and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you're proactive and keen to join the team at HIVED.
We think you need these skills to ace Driver Operations Co-ordinator Operations · London - North Woolwich
Some tips for your application 🫡
Show Your Passion for Sustainability: At HIVED, we’re all about building a sustainable future. Make sure to highlight any experience or interest you have in eco-friendly practices or logistics. It’ll show us that you’re aligned with our mission!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Driver Operations Co-ordinator role. Mention specific skills and experiences that relate directly to the responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at HIVED Ltd
✨Know Your Stuff
Before the interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they operate with a 100% electric fleet. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their innovative team.
✨Showcase Your People Skills
As a Driver Operations Co-ordinator, you'll be the go-to person for drivers. Prepare examples of how you've built positive relationships in previous roles. Think about times when you resolved conflicts or improved team morale, as these stories will highlight your ability to foster a supportive environment.
✨Be Ready for Real Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you'd handle on-the-road queries or scheduling issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your quick decision-making abilities.
✨Emphasise Your Data Savvy
HIVED values data-driven decision-making. Be prepared to talk about how you've used data in past roles to improve operations or performance. Whether it's tracking KPIs or analysing driver feedback, showcasing your analytical skills will set you apart from other candidates.