At a Glance
- Tasks: Oversee UTR and OTR activities, manage drivers, and ensure optimal site performance.
- Company: Join a dynamic team focused on efficient logistics and operational excellence.
- Benefits: Enjoy 18-20 days paid holiday, private medical insurance, and weekly team lunches.
- Other info: Position involves managing 30-100+ staff and ensuring compliance with safety regulations.
- Why this job: Lead a dedicated team in a fast-paced environment with opportunities for growth.
- Qualifications: 4-6 years of experience in OTR/dispatch operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
The Ops Manager is responsible for site performance during their shift – end‑to‑end, UTR and OTR. They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set‑off, to managing DSPs and overseeing the on‑site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities. They will lead coordinators, maintain safety and standards, manage real‑time escalations, and ensure the depot runs optimally from first set‑off activity through to area readiness completion.
Accountabilities
- Accountable for all on‑road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success).
- Accountable for all in‑depot day‑to‑day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set‑off/on‑time dispatch).
Responsibilities
- Lead shift during rotation – managing Coordinators to deliver exceptional OTR & UTR day‑time performance.
- Receive handover from Night Manager, deliver handover.
- Be GM's primary support & deliver strong handovers – bridge any metrics DBR/WBR wise (such as people, safety, quality, cost).
- Lead & inspire, & develop and performance manage the team on shift rotation.
- OTR: DSP management – DSP Capacity, Account management relationships, and performance management.
- HIVED Driver Capacity and pool management (Plan vs Actual).
- HIVED Driver performance management – incl. attendance/punctuality, reliability (block uptake, no‑shows, late starts).
- Oversees management of driver issues for escalations and approvals (eg. missed payments, reassignments, abandonments).
- Legal compliance (hours on road, breaks, safety checks).
- UTR: Managing day activities, e.g., sortation as relevant, preparation for sortation.
- Succession planning for week ahead + 6‑week glance for their side of the week, & peaks.
- Drives continuous improvement initiatives & develops standards and operating procedures.
- Maintain safety, standards, and productivity discipline.
- Liaise with Fleet procurement to plan vehicle utilisation and capacity.
- Own monthly SAT (standard audit tracker) and the consequent actions.
Qualifications
- 4–6 years' experience leading fast‑paced OTR / dispatch / last‑mile operations.
- Strong command of driver operations, route execution, and dispatch accuracy.
- Hands‑on shift leadership with ability to manage 30–100+ staff via supervisors.
- Ability to lead and coach team.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real‑time operational pressure during peak windows.
- Excellent cross‑functional stakeholder management skills.
Benefits
- Equivalent of 18 days paid holiday plus public holidays (4 days on – 4 days off shift pattern).
- Equivalent of 20 days paid holiday plus public holidays (4 days on – 3 days off shift pattern).
- 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi‑annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Ops Manager in City of Westminster employer: HIVED Ltd
This role is based in a dog-friendly office and depots, offering a supportive environment. Employees benefit from enhanced maternity/paternity policies and community volunteer days, fostering a strong team spirit. The company prioritises continuous improvement and operational excellence.
