At a Glance
- Tasks: Lead driver management and route execution for exceptional performance.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Competitive salary, generous holiday allowance, and private medical insurance.
- Other info: Enjoy team socials, career progression, and a dog-friendly workplace.
- Why this job: Make real-time decisions and drive improvements in a high-growth setting.
- Qualifications: 2-5 years in OTR or dispatch operations with strong communication skills.
The predicted salary is between 32000 - 35000 £ per year.
Role Overview
The Senior Ops Associate leads management of morning drivers & routes (RC1). You are responsible for full delivery of RC1 (set off, driver support, rescues). The role is execution‑focused but with real‑time decision‑making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation to deliver exceptional OTR day‑time performance.
- Support to the Ops Manager.
- RC1 OTR: Lead set‑off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals (e.g., missed payments, reassignments, abandonments).
- Support continuous improvement & standard & operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthiness and hygiene.
Requirements
- 2‑5 years’ experience operating in fast‑paced OTR / dispatch / last‑mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real‑time operational pressure during peak windows.
- Able to communicate effectively, build relationships and work cross‑functionally.
How we reward our team
- Salary: £32,000 – £35,000 per annum (depending on experience).
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays.
- If you’re on a 4 days on – 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
- Similarly on 4 days on – 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi‑annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day.
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Senior Operations Associate in Bristol employer: HIVED Ltd
As a Senior Operations Associate at our company, you will thrive in a dynamic and diverse working environment that prioritises employee growth and development. With a strong focus on learning opportunities and a supportive team culture, we offer competitive benefits including generous holiday allowances, private medical insurance, and regular performance reviews to help you progress in your career. Join us to be part of a forward-thinking organisation that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Associate in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in operations or logistics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management. Think about your past experiences and how they relate to the role of Senior Ops Associate. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples where you’ve successfully managed real-time operational challenges. This will demonstrate your ability to handle the pressure of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Operations Associate in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in OTR and dispatch operations. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in driver management and route execution.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the position!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled real-time operational pressures in the past. We’re looking for candidates who can think on their feet and make quick decisions, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HIVED Ltd
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of OTR and dispatch operations. Brush up on your knowledge about driver management, route execution, and how to handle real-time decision-making under pressure. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Demonstrate Strong Communication Skills
Since this role requires effective communication and relationship-building, prepare examples from your past experiences where you successfully navigated challenges through clear communication. Think about times when you escalated issues or supported team members—these stories will resonate well.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you solved operational problems in a fast-paced environment. Highlight your ability to think on your feet and make decisions that balance safety, service, and cost. This will demonstrate your readiness for the real-time pressures of the job.
✨Emphasise Continuous Improvement Mindset
Talk about your commitment to continuous improvement and how you've contributed to enhancing processes in previous roles. Whether it's through standard operating procedure improvements or performance management, showing that you're proactive about making things better will set you apart.
