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- Tasks: Lead and optimise operations for a sustainable parcel delivery network.
- Company: Join HIVED, one of Europe’s fastest growing climate-tech startups.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Why this job: Make a real impact in logistics while working with a passionate team.
- Qualifications: 4-6 years in fast-paced operations and strong leadership skills required.
- Other info: Dynamic environment with huge learning opportunities and career progression.
The predicted salary is between 36000 - 60000 £ per year.
About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview 📝 The Ops Manager is responsible for site performance during their shift - end-to-end, UTR and OTR. They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities. They will lead coordinators, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion.
Accountabilities
- Accountable for all on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
- Accountable for all in-depot day-to-day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set-off/on-time dispatch).
Responsibilities
- Lead shift during rotation - managing Coordinators - to deliver exceptional OTR & UTR day-time performance
- Receive handover from Night Manager, deliver handover. Be GM’s primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost)
- Lead & inspire, & develop and performance manage, the team on shift rotation
- OTR: DSP management - DSP Capacity, Account management relationships, and performance management
- HIVED Driver Capacity and pool management (Plan vs Actual)
- HIVED Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts)
- Oversees management of driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments)
- Legal compliance (hours on road, breaks, safety checks)
- UTR: Managing day activities, e.g. sortation as relevant, preparation for sortation
- Succession planning for week ahead + 6-week glance for their side of the week, & peaks
- Drives continuous improvement initiatives & develops standards and operating procedures
- Maintain safety, standards, and productivity discipline
- Liaise with Fleet procurement to plan vehicle utilisation and capacity.
- Own monthly SAT (standard audit tracker) and the consequent actions
Requirements
- 4-6 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
- Strong command of driver operations, route execution, and dispatch accuracy.
- Hands-on shift leadership with ability to manage 30–100+ staff via supervisors.
- Ability to lead and coach team.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real-time operational pressure during peak windows.
- Excellent cross-functional stakeholder management skills.
How we reward our team 🎁
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays if you’re on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi-annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
🔍 Want to learn more? 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED HIVED is B Corporation certified. We are named as UK StartUp of the Year 2024. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network. Check the Impact Report 2024.
Ops Manager - South Coast (Bristol) employer: HIVED Ltd
Contact Detail:
HIVED Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ops Manager - South Coast (Bristol)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Ops Manager gig at HIVED.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in OTR and dispatch operations. Share specific examples of how you've led teams and improved performance – it’ll make you stand out!
✨Tip Number 3
Be ready for the unexpected! In a fast-paced environment like HIVED, things can change quickly. Prepare for real-time problem-solving scenarios during interviews. Show them you can keep your cool under pressure and lead a team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the HIVED team. Don’t miss out on this opportunity to join a company that's changing the game in logistics!
We think you need these skills to ace Ops Manager - South Coast (Bristol)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ops Manager role. Highlight your experience in OTR and dispatch operations, and show us how your skills align with our mission at HIVED.
Showcase Your Leadership Skills: We want to see how you’ve led teams in fast-paced environments. Share specific examples of how you've managed staff, improved performance, or handled real-time operational challenges.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and directness!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HIVED Ltd
✨Know Your Ops Inside Out
Make sure you understand the ins and outs of operations management, especially in a fast-paced environment like HIVED. Brush up on your knowledge of UTR and OTR activities, as well as how to manage driver performance and compliance. Being able to discuss specific examples from your past experience will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Ops Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style during the interview. Prepare to share stories about how you've successfully managed teams in high-pressure situations, resolved conflicts, and inspired others to achieve their best. Highlight your ability to coach and develop staff, as this is key to success in the role.
✨Be Ready for Real-Time Problem Solving
Expect questions that test your ability to think on your feet. HIVED operates in a dynamic environment, so prepare to discuss how you've handled operational challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Understand the Company Culture
Familiarise yourself with HIVED's mission and values, especially their commitment to sustainability and innovation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of redefining parcel delivery. Showing genuine enthusiasm for the company will set you apart from other candidates.