At a Glance
- Tasks: Chase outstanding service charges and ground rents while managing leaseholder accounts.
- Company: Join a dynamic team focused on property management and client satisfaction.
- Benefits: Enjoy 25 days holiday, a supportive work environment, and a structured work schedule.
- Other info: Opportunity for growth in a fast-paced, engaging workplace.
- Why this job: Make a real difference in financial management while developing your skills in a collaborative setting.
- Qualifications: Strong communication skills and the ability to work well in a team.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday 09:00 – 17:00 – 1 hr lunch break (35hrs)
Report to: HIVE Client Accounts Manager
Holiday Allocation: 25 days per annum (April to March)
Summary of Job: Working with Accounts and Estate Management and responsible for chasing arrears for outstanding service charges and ground rents.
Main Tasks & Responsibilities:
- Run aged debtors report for leaseholders who are in arrears for outstanding service charges and ground rents.
- Run through the report and view each account in Qube, carefully checking the notes to eliminate any possible leaseholders who are in dispute, on hold or pay via monthly standing order.
- Run Credit Control letters in accordance with the official procedure.
- Email the letters to each individual leaseholder and/or post where applicable.
- Apply notes in the ‘Credit Control’ tab to each of the leaseholder’s accounts, stating which letter has been sent, indicating the stage of credit control proceedings.
- Review and calculate all accounts/leaseholders with a standing order/payment plan arrangement.
- Liaise with lessee to ensure that they are maintaining agreement accordingly.
- Apply full credit control proceedings to those who fail to adhere to the agreement.
- Arrange payment plans for any Section 20 or Major Works charges.
- Liaise with PM’s for time scales of scheduled works etc.
- If no payment or contact has been received following full ‘Credit Control’ proceedings, liaise with PM’s/clients to discuss the necessary recovery action.
- Write to mortgage lender if applicable.
- If no mortgage lender, pass file to solicitors and liaise with them accordingly. (With prior agreement of the client).
- Apply for ‘Court Judgements’ where necessary via Small Claims Court online.
- Deal with/document all matters following this procedure.
- Arrange regular credit control meetings with property managers.
- Produce arrears report containing up to date notes and address/follow up any issues to be actioned.
- Liaise with and report to landlords & clients with details of outstanding leaseholders’ arrears.
- Deal with HUGE volumes of payment/service charge queries via email and telephone.
- Pension Credit information - Send letters to DWP showing a breakdown of individual service charge apportionments, in order to calculate Pension Credits appropriate leaseholders.
- Return unpaid cheques with covering letter.
- Constantly update leaseholders notes with any details of correspondence/documents received.
Person Specification:
- Excellent telephone manner
- Excellent organisational skills
- Ability to work as part of a team
- Ability to use own initiative
Locations
Credit Controller in Hampshire, Portsmouth employer: HIVE
As a Credit Controller at our company, you will be part of a supportive and dynamic team that values collaboration and individual initiative. We offer a competitive holiday allocation of 25 days per annum, alongside a structured work schedule that promotes a healthy work-life balance. Our commitment to employee growth is evident through regular training opportunities and a culture that encourages professional development, making us an excellent employer for those seeking meaningful and rewarding careers in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research HIVE and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and accounts management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Credit Controller in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with accounts, credit control, and any relevant software like Qube. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific tasks from the job description that excite you and how your past experiences align with them.
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing how you keep everything on track!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at HIVE
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of aged debtors reports and how to interpret them. Familiarise yourself with Qube and any relevant software they might use, so you can confidently discuss your experience and how you can hit the ground running.
✨Master the Art of Communication
Since you'll be liaising with leaseholders and property managers, practice your communication skills. Prepare examples of how you've effectively handled queries or disputes in the past. Show that you can maintain professionalism while being approachable – it’s key for this role!
✨Demonstrate Organisational Skills
This job requires excellent organisational skills, so come prepared with examples of how you've managed multiple accounts or tasks simultaneously. You could even create a mock plan to show how you would handle a high volume of payment/service charge queries efficiently.
✨Show Initiative
Employers love candidates who can think on their feet. Think of instances where you've taken the initiative to solve a problem or improve a process. Be ready to discuss how you would approach credit control proceedings and what steps you would take if a leaseholder fails to adhere to payment plans.
