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- Tasks: Support constituents by managing complex cases and ensuring their concerns are addressed.
- Company: Join Anna Dixon MP's team in the Shipley Constituency Office.
- Benefits: Flexible working hours, competitive salary, and professional development opportunities.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in case management and excellent communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
Working for: Anna Dixon MP
Location: Shipley Constituency Office
Salary: £32,000–£35,000 FTE (pro rata), depending on experience
Contract: Permanent
Hours: Part-time, 0.5 FTE (18.75 hours per week). Hours can be worked flexibly by arrangement, including a 9-day fortnight equivalent. Occasional home working is also possible.
Anna Dixon, Member of Parliament for Shipley, is looking for a Senior Caseworker to join her constituency-based team. Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and actioned. You will be responsible for overseeing a large caseload of complex cases, ensuring workflows are managed across the team, actions are taken, and constituents are kept informed throughout. Excellent verbal and written communication skills, alongside knowledge of local support organisations and sources of advice, are essential. The ideal candidate will be well organised, approachable and proactive, with a genuine desire to help people in the constituency. You will ideally have experience managing a caseload, liaising with external stakeholders, and supporting or supervising colleagues within a team.
Key responsibilities
- Manage a high volume of enquiries from members of the public via phone, email and face-to-face, including more complex cases
- Gather relevant information to assist with resolving and progressing cases
- Log all cases, monitor progress, and ensure all identified actions are taken
- Draft clear and professional responses to constituents
- Maintain accurate records and handle information confidentially in line with data protection legislation
- Analyse patterns of enquiries and communicate findings clearly to the MP and team
- Ensure all casework is handled promptly, sensitively and accurately
- Supervise other members of staff including coaching and mentoring
- Support constituency surgeries and follow up on actions as required
- Work flexibly, including occasional travel and work outside normal hours where necessary
Person specification
Essential:
- Experience supporting individuals from diverse backgrounds with a range of concerns
- Experience drafting and issuing written correspondence
- Knowledge of case management and handling information in line with data protection regulations
- Experience working in a customer-facing role, including managing challenging situations
- Strong organisational skills and the ability to manage a demanding workload
- Strong research and analytical skills, with the ability to summarise key information clearly
- Excellent communication skills, both written and verbal
- Strong IT skills, including Microsoft Office
- Good knowledge of the Shipley constituency and relevant local issues
- Awareness of local support organisations and advice services
- Sympathy with the aims and values of the Labour Party
Desirable:
- Experience working in a public sector or charity environment
- Experience managing high volumes of correspondence
- Knowledge of institutions and processes relevant to constituency casework
- Ability to identify trends in casework and communicate insights effectively
- Experience supervising, coaching or mentoring colleagues
Benefits
- Salary within IPSA pay scales, dependent on experience
- Generous employer pension contribution
- Access to training and professional development opportunities
- Employee Assistance Programme
- Flexible working arrangements, including occasional home working
Upon appointment, you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. MPs generally pay staff in accordance with IPSA guidelines.
Key dates
- Closing date: 19 May 2026 at 5:00pm
- Interviews: Week commencing 1 June 2026 (in person, or online if required)
- Start date: As soon as possible thereafter
Application details
Please upload a single document combining your CV and a cover letter. Your cover letter should briefly outline your relevant experience, interest in the role, and any key information supporting your application. Please apply online through this website. Please let us know if you require any reasonable adjustments to support you through the recruitment process.
For more information about Anna, please see: www.annadixonmp.co.uk
Please direct any initial enquiries about the role to info@hivesupport.co.uk
Senior Caseworker to Anna Dixon MP (Part-time) employer: Hive Support
Contact Detail:
Hive Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Caseworker to Anna Dixon MP (Part-time)
✨Tip Number 1
Get to know the local issues in Shipley! Research what matters to the community and be ready to discuss how you can help address those concerns. This shows your genuine interest and commitment to the role.
✨Tip Number 2
Practice your communication skills! Whether it's drafting responses or speaking with constituents, being clear and professional is key. We recommend doing mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with local organisations and stakeholders who can provide insights into the community's needs. This not only helps you understand the role better but also builds valuable relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the position right from the start.
We think you need these skills to ace Senior Caseworker to Anna Dixon MP (Part-time)
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience and why you're passionate about the role. Keep it concise but impactful, showing us how you can contribute to Anna's team.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We want to see how your background aligns with the responsibilities of managing complex cases and supporting constituents.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application goes directly to us. Plus, if you have any questions, feel free to reach out—we're here to help!
How to prepare for a job interview at Hive Support
✨Know Your Constituency
Familiarise yourself with the Shipley constituency and its key issues. Research local support organisations and services that are relevant to the role. This will not only show your commitment but also help you answer questions about how you can assist constituents effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent verbal and written communication skills during the interview. Think of examples where you've drafted professional correspondence or handled challenging situations with constituents. Clear communication is crucial in this role, so be ready to highlight your strengths.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage a demanding workload and oversee multiple cases. Share specific strategies you use to stay organised, such as prioritising tasks or using case management tools. This will reassure the interviewers that you can handle the responsibilities of the position.
✨Express Your Passion for Helping Others
Convey your genuine desire to support individuals from diverse backgrounds. Share personal anecdotes or experiences that illustrate your commitment to helping people. This will resonate well with Anna Dixon's values and the ethos of the role.