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- Tasks: Manage overdue accounts, make calls, and negotiate payment plans with customers.
- Company: Join a dynamic finance team focused on customer relationships and financial health.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers while developing your finance skills.
- Qualifications: 6+ months in customer-facing roles; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role and our team: The Collections Agent is part of the Accounting Operations - Finance Team, focused on managing and resolving overdue accounts while maintaining a professional and positive relationship with customers. Your goal will be to secure timely payments, minimize risk, and contribute to overall customer retention and financial health.
Responsibilities:
- Make outbound collection calls and handle inbound calls from customers regarding payments.
- Manage unpaid accounts by analyzing customers’ situations and negotiating payment plans when necessary.
- Monitor and manage accounts receivable, ensuring adherence to agreed payment terms.
- Include and monitor delinquent accounts in insolvency registers / 3rd parties when required.
- Document all collection activities accurately in CRM systems.
- Collaborate with internal teams to resolve billing disputes or discrepancies.
- Generate and send reports to analyze payment trends and identify risks.
- Provide feedback to improve internal processes and tools.
- Contribute to achieving department collection targets (recovery rates, resolution time, call response time, and other KPIs).
- Support continuous improvement initiatives for collection procedures.
Successful Collections Agent candidates have:
- 6+ months of experience in a customer-facing, finance, or collections-related role.
- Relevant coursework in accounting or solid accounting knowledge, interpretation of customer accounts balances, invoices, credit notes, payments, etc. is required.
- Proactive and detail-oriented professional.
- Strong communication and negotiation skills (phone and email).
- Ability to handle difficult conversations with professionalism and tact.
- Problem-solving mindset with focus on achieving win-win outcomes.
- Strong organizational skills to manage multiple cases simultaneously.
- Proficiency with CRM, ERP systems and office software (Oracle Netsuite, Google Suite, Metabase, Qlik, Excel).
- Ability to work independently while collaborating with other departments.
- Spanish: Intermediate or higher (considered a plus).
Work model: This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.
Collections Analyst, UK Market in London employer: Hitched
Contact Detail:
Hitched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst, UK Market in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and collections field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since this role involves handling payments and resolving disputes, being able to demonstrate your ability to negotiate effectively during interviews can really set you apart.
✨Tip Number 3
Show off your CRM skills! Be ready to discuss your experience with CRM systems and how you've used them to manage accounts. This will highlight your organisational skills and attention to detail.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Collections Analyst, UK Market in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any relevant finance or collections work. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Analyst role. Share specific examples of how you've successfully managed overdue accounts or resolved disputes in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it's through clear writing in your CV and cover letter or mentioning your phone skills, we want to see you can handle those tricky conversations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Hitched
✨Know Your Numbers
Brush up on your accounting knowledge and be ready to discuss key financial concepts. Understanding customer accounts, balances, and payment trends will show that you’re not just a collections agent but someone who can contribute to the financial health of the company.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice handling difficult conversations. Role-play with a friend or family member to refine your negotiation skills and ensure you can maintain professionalism even in tough situations.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM and ERP systems like Oracle Netsuite and Google Suite. If you have experience with these tools, be prepared to share specific examples of how you’ve used them to manage accounts or improve processes in previous roles.
✨Show Your Problem-Solving Mindset
Think of examples where you’ve successfully resolved disputes or negotiated payment plans. Highlighting your ability to achieve win-win outcomes will demonstrate your proactive approach and problem-solving skills, which are essential for a Collections Analyst.