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For Companies At a Glance
- Tasks: Manage overdue accounts, make calls, and negotiate payment plans with customers.
- Company: Join a dynamic finance team focused on customer relationships and financial health.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers while developing your finance skills.
- Qualifications: 6+ months in customer-facing roles; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role and our team: The Collections Agent is part of the Accounting Operations - Finance Team, focused on managing and resolving overdue accounts while maintaining a professional and positive relationship with customers. Your goal will be to secure timely payments, minimize risk, and contribute to overall customer retention and financial health.
Responsibilities:
- Make outbound collection calls and handle inbound calls from customers regarding payments.
- Manage unpaid accounts by analyzing customers’ situations and negotiating payment plans when necessary.
- Monitor and manage accounts receivable, ensuring adherence to agreed payment terms.
- Include and monitor delinquent accounts in insolvency registers / 3rd parties when required.
- Document all collection activities accurately in CRM systems.
- Collaborate with internal teams to resolve billing disputes or discrepancies.
- Generate and send reports to analyze payment trends and identify risks.
- Provide feedback to improve internal processes and tools.
- Contribute to achieving department collection targets (recovery rates, resolution time, call response time, and other KPIs).
- Support continuous improvement initiatives for collection procedures.
Successful Collections Agent candidates have:
- 6+ months of experience in a customer-facing, finance, or collections-related role.
- Relevant coursework in accounting or solid accounting knowledge, interpretation of customer accounts balances, invoices, credit notes, payments, etc. is required.
- Proactive and detail-oriented professional.
- Strong communication and negotiation skills (phone and email).
- Ability to handle difficult conversations with professionalism and tact.
- Problem-solving mindset with focus on achieving win-win outcomes.
- Strong organizational skills to manage multiple cases simultaneously.
- Proficiency with CRM, ERP systems and office software (Oracle Netsuite, Google Suite, Metabase, Qlik, Excel).
- Ability to work independently while collaborating with other departments.
- Spanish: Intermediate or higher (considered a plus).
Work model: This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.
Collections Analyst, UK Market employer: Hitched
Contact Detail:
Hitched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst, UK Market
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and collections field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since this role involves handling payments and resolving disputes, being able to demonstrate your ability to negotiate effectively during interviews can really set you apart.
✨Tip Number 3
Show off your CRM skills! Be ready to discuss your experience with CRM systems and how you've used them to manage accounts. This will highlight your organisational skills and attention to detail.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Collections Analyst, UK Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Analyst role. Highlight any relevant experience in customer-facing roles or finance, and don’t forget to mention your skills in negotiation and problem-solving!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about collections and how your background makes you a perfect fit for our team. Keep it professional but let your personality show through.
Showcase Your Skills: In your application, be sure to showcase your strong communication skills and detail-oriented nature. Mention any experience with CRM or ERP systems, as this will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hitched
✨Know Your Numbers
Brush up on your accounting knowledge and be ready to discuss key financial concepts. Familiarise yourself with common terms related to accounts receivable and payment trends, as this will show your understanding of the role and its responsibilities.
✨Practice Your Communication Skills
Since strong communication is crucial for a Collections Analyst, practice handling difficult conversations. Role-play scenarios where you negotiate payment plans or resolve disputes, ensuring you maintain professionalism and tact throughout.
✨Showcase Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your ability to think critically and achieve win-win outcomes, as this aligns perfectly with the expectations of the role.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM and ERP systems like Oracle Netsuite and Google Suite. If you have experience with these tools, be ready to discuss how you've used them in previous roles to manage accounts and document activities effectively.