Strategic Account Director Location: Düsseldorf, Germany, (HEU) Madrid, (HEU) Zurich, (HEU) Ditton Park Remote Type: Hybrid Time Type: Full time Job Description Location: Düsseldorf, Germany Job ID: R0148848 Date Posted: 2026-10-29 Company Name: HITACHI EUROPE LTD. Profession (Job Category): Sales, Marketing prioritise pursuits, structure complex deals and lead negotiations within delegated authority. Capture market and competitor intelligence; translate customer insights into actionable strategies and account playbooks. Ensure post‑engagement momentum: define next steps, owners and opportunity pathways to convert interactions into commercial outcomes. Contribute to continuous improvement by capturing best practices and helping build a repeatable One-Hitachi engagement model Building and sustaining executive relationships and stakeholder maps across customer organisations. Ensuring high customer satisfaction and timely resolution of escalations in coordination with BU delivery teams. Delivering measurable expansion beyond BAU and protecting account retention. Establishing and maintaining account governance cadence (weekly tactical, monthly performance, quarterly EBRs). Delivering against agreed 90-day milestones and longer-term account KPIs. What You bring to the Team We're looking for a team player who is motivated by delivering great work and the Hitachi vision. The role will be a mixture of remote-hybrid work with days in the Hitachi Office (Ditton / regional offices) and customer sites. The ideal candidate will possess the following skills and background: 8-15+ years’ experience in strategic account management, solution selling or sales leadership in complex B2B environments. Proven track record in driving strategic partnerships, cross-BU orchestration and closing cross/up-sell deals. Strong sector experience (preferred): CI/Industrial - robotics, manufacturing, semiconductors, industrial automation - and digital/AI transformation. Established senior customer relationships and networks in DACH, Nordics and/or Iberia (preferred). Demonstrable ability to lead executive engagements, develop customer‑centred value propositions and convert workshops into revenue. Commercial acumen, negotiation skills and experience managing multi‑disciplinary teams. Degree in Engineering, Business, IT or equivalent; MBA advantageous. Excellent communication, presentation and stakeholder management skills. Willingness to travel (approx. 30-50%) and be onsite with customers as required. Desirable We need experienced individuals with strong customer relationships in similar roles who can drive strategic partnerships. Preferred market segments: candidates with mature experience in the CI (
Strategic Account Director employer: Hitachi
At Hitachi Energy, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Birmingham that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion, ensuring every team member can thrive while contributing to a sustainable energy future. Join us to be part of a global team dedicated to making a meaningful impact in the energy sector.
