At a Glance
- Tasks: Lead client engagement and ensure top-notch service delivery for key customers.
- Company: Join Hitachi Solutions, a global leader in digital transformation and technology consultancy.
- Benefits: Enjoy competitive pay, bonuses, pension plans, and a strong work/life balance.
- Other info: Dynamic work environment with excellent career growth and mentoring opportunities.
- Why this job: Be a trusted advisor and make a real impact on customer success and satisfaction.
- Qualifications: 2-5 years in service delivery or customer success, with strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
Company Description
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
Job Overview
We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.
Responsibilities
- Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
- Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision‑makers.
- Maintain high customer satisfaction ratings.
- Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
- Maintain operational accountability for your own customers' service delivery performance, including producing service reports, creating and maintaining service delivery plans, and implementing and tracking customer CSI activities.
- Take commercial responsibility for your own customers, managing pre‑pay allocations, forecasting, drawdowns and invoicing, tracking aged debt, margin tracking, and profitability reporting.
- Provide accurate and regular feedback and reporting to senior SDMs, the Head of Service Delivery, on the performance of service delivery against contractual, commercial, and operational criteria.
- Build strong relationships with UK and international Hitachi teams and stakeholders to facilitate effective communication between Hitachi departments.
- Engage in LTS presales for existing customers; prepare and deliver pre‑sales presentations.
- Align with Hitachi commercial stakeholders, providing data and analysis to ensure customer contract renewals are priced correctly.
- Align Hitachi services to meet clients' business challenges and ensure the successful transition of clients into service.
Reports to Senior SDM Team / Head of Service Delivery.
Qualifications
- 2‑5 years+ experience in the role of Service Delivery Manager or Customer Success Manager.
- Exceptional customer‑facing skills.
- Strong people management and communication skills.
- A passion for service delivery, customer satisfaction, and solution adoption.
- Ability to understand what our client is trying to achieve their strategic goals, challenges, and desired outcomes.
- Comfortable working in a dynamic environment and adept at managing change effectively.
- Knowledge of the ITIL Framework or Project Management (certification preferred).
- Experience managing service delivery for Dynamics 365 or other cloud‑based business applications (preferred).
- Understanding of CRM, ERP, and SaaS applications (preferred).
- Security Clearance or Security Clearance eligible.
Benefits
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
Service Delivery Manager in London employer: Hitachi Vantara Corporation
Hitachi Solutions Europe is an exceptional employer that prioritises work-life balance and employee growth, offering competitive compensation packages and comprehensive career development programmes. As a Service Delivery Manager, you will thrive in a dynamic environment where your customer-facing skills are valued, and you will have the opportunity to build trusted relationships with key clients while working alongside brilliant agile teams dedicated to transforming businesses through innovative technology solutions.
Contact Detail:
Hitachi Vantara Corporation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Service Delivery Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with customer engagement and service delivery. Use specific examples that demonstrate how you've driven service excellence in past roles.
✨Tip Number 3
Prepare for interviews by researching Hitachi Solutions and their approach to service delivery. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Hitachi Solutions and ready to take on the challenge of being a Service Delivery Manager.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in customer engagement and service delivery, and show us how you align with Hitachi's mission to revolutionise modern businesses.
Showcase Your Skills:We want to see your exceptional customer-facing skills shine through! Use specific examples from your past roles to demonstrate your ability to build strong relationships and manage client expectations effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it's relevant to the role, and make sure your passion for service delivery comes across!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Hitachi Solutions.
How to prepare for a job interview at Hitachi Vantara Corporation
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with Hitachi's services, especially around Microsoft technologies and cloud solutions. This will help you speak confidently about how you can contribute to their mission of revolutionising modern businesses.
✨Showcase Your Customer Skills
Since this role is all about client engagement, prepare examples that highlight your exceptional customer-facing skills. Think of situations where you've built strong relationships or resolved conflicts effectively. This will demonstrate your ability to maintain high customer satisfaction ratings.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare to discuss how you would handle service delivery challenges or manage client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Align with Their Values
Hitachi is committed to user-centred services and operational excellence. During the interview, express your passion for service delivery and how you align with their values. Share your thoughts on how you can drive service excellence and engage proactively with clients to meet their business challenges.
