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- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join Hitachi Solutions, a global leader in digital transformation.
- Benefits: Enjoy competitive pay, bonuses, and a strong work/life balance.
- Other info: Be part of a diverse, inclusive culture that values innovation and growth.
- Why this job: Make a real impact by understanding user needs and driving design decisions.
- Qualifications: Experience in user research and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation. Our learning culture and flat hierarchy are our recipes for success.
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customers' individualities coming together as One Team.
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role
We are looking for a Senior User Researcher to join our User-Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process.
This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points.
- Select appropriate research methods based on the problem being explored and the stage of delivery.
- Contribute to shaping research strategies for complex products or services.
- Ensure research activities support evidence-based decision making within delivery teams.
- Conduct qualitative and quantitative research using a range of appropriate methods.
- Analyse and synthesise research findings to generate meaningful insights.
- Translate research findings into clear recommendations that support product and service decisions.
- Help teams understand the implications of research insights for design and delivery.
- Support design and delivery teams in testing concepts and validating design decisions.
- Ensure research insights continue to inform improvements once services are live.
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams.
- Facilitate research activities with stakeholders and support teams in interpreting research findings.
- Communicate insights clearly to both technical and non-technical audiences.
- Advocate for user-centred and evidence-based approaches within delivery teams.
- Promote ethical research practices and inclusive research approaches.
- Support and mentor less experienced researchers where appropriate.
- Contribute to improving research practices and knowledge sharing within the UCD team.
Qualifications
We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
Essential
- Experience planning and conducting user research for complex digital products or services.
- Ability to select appropriate research methods and adapt them to different delivery contexts.
- Experience analysing and synthesising research findings into clear insights and recommendations.
- Strong communication skills and ability to present research findings clearly to diverse audiences.
- Experience working within multidisciplinary teams alongside designers, engineers and product managers.
- Understanding of inclusive research practices and accessibility considerations.
- Experience supporting teams in making decisions informed by user insight.
Preferred Experience
- Consulting or digital transformation environments.
- Enterprise technology ecosystems.
- UK Government or public sector services.
- Designing experiences within complex organisational or regulatory environments.
We are interested in designers who are curious about how emerging technologies are changing digital services.
Senior User Researcher in London employer: Hitachi Vantara Corporation
Contact Detail:
Hitachi Vantara Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior User Researcher role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to user research. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your portfolio! Make sure to have a well-organised collection of your past research projects ready to share. We want to see how you’ve tackled complex problems and the impact of your insights on design decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience in user research and how it aligns with our focus on user-centred design. We want to see how you can contribute to our multidisciplinary teams!
Showcase Your Research Skills: In your application, emphasise your ability to plan and conduct user research. Share specific examples of how you've used different research methods to gather insights and inform design decisions. This is key for us at Hitachi Solutions!
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your research findings and recommendations. Remember, we value strong communication skills, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Hitachi Vantara Corporation
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss which methods you've used in the past and how they were effective in understanding user needs. This will show that you can adapt your approach based on the project requirements.
✨Showcase Your Collaboration Skills
Since this role involves working closely with multidisciplinary teams, prepare examples of how you've successfully collaborated with designers, engineers, and product managers. Highlight any specific projects where teamwork led to improved outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific research challenges or scenarios. Think about past experiences where you had to adapt your research strategy or overcome obstacles, and be ready to share those stories.
✨Communicate Insights Clearly
Practice explaining complex research findings in simple terms. You might be asked to present insights to both technical and non-technical audiences, so being able to communicate effectively is key. Use examples from your previous work to illustrate your points.