Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead digital service solutions and support teams for seamless customer experiences.
- Company: Join Hitachi Energy, a global leader in digital solutions and innovation.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving digital transformation and enhancing customer satisfaction.
- Qualifications: Experience in digital services or operations management is preferred.
- Other info: Accessibility accommodations available for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale.
Key Responsibilities:
- Strategic Responsibilities:
- Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.)
- Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service operations.
- Process Standardization: Establish and enforce governance frameworks for operational processes, ensuring consistency across global teams.
- Installed Base Management: Support Global Product Care to ensure edge-device installed base lifecycle is controlled, including firmware & software versioning, physical/cybersecurity compliance, and obsolescence management.
- Deployment & Support: Ensure smooth integration and ongoing support of digital services within field operations.
- Incident Management & Troubleshooting: Serve as the Level-3/4 escalation point for digital service-related issues, collaborating with IT and engineering teams for resolution.
- Performance Monitoring & Reporting: Establish and track KPIs for digital service performance, leveraging data-driven insights for continuous improvement.
- Customer & Partner Support: Provide operational assistance to customers and partners, ensuring a seamless adoption experience.
- Cross-Functional Coordination: Work closely with R&D, Product Managers, and Product Care Management to enhance service operations. Collaborate with the Product Care team to track and analyze the digital/edge installed base, ensuring proactive planning for upgrades, maintenance, and obsolescence management to sustain service efficiency and reliability.
- Compliance & Security: Ensure adherence to cybersecurity, data privacy, and regulatory standards in digital service operations.
- Cost Optimization: Oversee operational budgets to ensure cost efficiency in digital service execution.
- Efficiency Improvement: Identify opportunities for cost-saving initiatives and automation to enhance service delivery.
Digital Service Operations & Support Manager employer: Hitachi Vantara Corporation
Contact Detail:
Hitachi Vantara Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Operations & Support Manager
✨Tip Number 1
Familiarise yourself with the latest digital service solutions and technologies relevant to the role. Understanding IoT provisioning, edge-device configuration, and data acquisition units will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with professionals in the digital services field. Attend industry events or webinars where you can connect with current employees at StudySmarter or similar companies. This can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience in training and certification pathways. Think of specific examples where you've successfully developed training programmes or improved team performance, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your ability to work cross-functionally. Be ready to explain how you've collaborated with different teams in previous roles, especially in areas like R&D and product management, as this will be crucial for the Digital Service Operations & Support Manager position.
We think you need these skills to ace Digital Service Operations & Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital service operations and support. Emphasise any leadership roles, training experience, and your ability to manage cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about digital services and how your skills align with the responsibilities outlined in the job description. Use specific examples from your past experiences to demonstrate your capabilities.
Highlight Key Skills: Focus on key skills such as incident management, performance monitoring, and process standardisation. Make sure to mention any relevant certifications or training that would support your application.
Showcase Collaboration Experience: Since the role involves working closely with various teams, include examples of successful collaborations in your previous roles. Highlight how you have worked with R&D, product managers, or other stakeholders to achieve common goals.
How to prepare for a job interview at Hitachi Vantara Corporation
✨Understand the Digital Service Landscape
Familiarise yourself with the latest trends and technologies in digital service solutions. Be prepared to discuss how these can enhance efficiency and effectiveness in operations, as this role heavily focuses on implementing and optimising digital services.
✨Showcase Your Leadership Skills
As a manager, you'll be overseeing a team. Highlight your experience in training and developing teams, and provide examples of how you've successfully led projects or initiatives that improved service delivery and customer satisfaction.
✨Prepare for Technical Questions
Expect questions related to incident management, troubleshooting, and performance monitoring. Brush up on your knowledge of edge-device configuration and IoT provisioning, as these are key aspects of the role.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams, including R&D and Product Managers. Be ready to discuss your experience in cross-functional collaboration and how you’ve effectively communicated and coordinated with different departments to achieve common goals.
