At a Glance
- Tasks: Provide top-notch IT support for users in a dynamic, global environment.
- Company: Join Hitachi Vantara, a leader in data innovation and technology.
- Benefits: Enjoy flexible work arrangements, industry-leading benefits, and a focus on wellbeing.
- Other info: Be part of a culture that values diversity, innovation, and personal growth.
- Why this job: Make a real-world impact while working with cutting-edge technology and diverse teams.
- Qualifications: 2+ years in IT support; experience with Windows, Apple, and remote access tools.
The predicted salary is between 31500 - 38500 £ per year.
Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.
The IT Desktop Support Engineer provides high-quality on-site and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
- Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
- Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
- Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
- Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
- Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
- Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
- Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
- Support new hire onboarding and equipment provisioning requests submitted through the service desk.
- Deploy and manage software using Microsoft Intune and JAMF Self Service.
- Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows.
- Provide remote support using approved remote access tools.
- Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
- Accurately document hardware and software installations, failures, repairs, and removals.
- Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement.
- Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness.
What You'll Bring
- 2+ years of IT Desktop Support.
- Bachelors or Associates Degree in IT/Computer Science Related Field.
- Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
- Preferred Certifications in Microsoft Certified Desktop Support Technician – Microsoft and/or CompRIT A+ Certification – Computing Technology Industry Associate (CompTIA).
- Advanced English level.
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society.
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
IT Support Technician AMER Desktop Operations in Bracknell employer: Hitachi Vantara Corporation
Hitachi Vantara Corporation is an excellent employer, offering a dynamic work environment in Stone, England, where innovation meets dedication. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to impactful projects in the High Voltage sector. With a strong emphasis on safety, quality, and customer satisfaction, the company cultivates a collaborative culture that values each team member's contributions.
Contact Details:
Hitachi Vantara Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician AMER Desktop Operations in Bracknell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hitachi Vantara Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hitachi Vantara Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hitachi Vantara Corporation!
✨Direct Apply to Hitachi Vantara Corporation
Let's not forget to apply directly through the Hitachi Vantara Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician AMER Desktop Operations in Bracknell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hitachi Vantara Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hitachi Vantara Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hitachi Vantara Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
