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For Companies At a Glance
- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join Hitachi Solutions, a global leader in digital transformation and innovation.
- Benefits: Enjoy competitive pay, bonuses, flexible work, and career development opportunities.
- Other info: Collaborative environment with a focus on diversity, inclusion, and continuous learning.
- Why this job: Make a real impact by understanding user needs and driving design decisions.
- Qualifications: Experience in user research for complex digital products and strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – and through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success.
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role
We are looking for a Senior User Researcher to join our User-Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process. This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points.
- Select appropriate research methods based on the problem being explored and the stage of delivery.
- Contribute to shaping research strategies for complex products or services.
- Ensure research activities support evidence-based decision making within delivery teams.
- Conduct qualitative and quantitative research using a range of appropriate methods.
- Analyse and synthesise research findings to generate meaningful insights.
- Translate research findings into clear recommendations that support product and service decisions.
- Help teams understand the implications of research insights for design and delivery.
- Contribute to early problem exploration and discovery activities.
- Support design and delivery teams in testing concepts and validating design decisions.
- Ensure research insights continue to inform improvements once services are live.
- Help teams develop an ongoing understanding of user needs as services evolve.
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams.
- Facilitate research activities with stakeholders and support teams in interpreting research findings.
- Communicate insights clearly to both technical and non-technical audiences.
- Support teams in making decisions grounded in evidence and user insight.
- Advocate for user-centred and evidence-based approaches within delivery teams.
- Promote ethical research practices and inclusive research approaches.
- Support and mentor less experienced researchers where appropriate.
- Contribute to improving research practices and knowledge sharing within the UCD team.
Qualifications Skills and Experience
We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
Essential
- Experience planning and conducting user research for complex digital products or services.
- Ability to select appropriate research methods and adapt them to different delivery contexts.
- Experience analysing and synthesising research findings into clear insights and recommendations.
- Strong communication skills and ability to present research findings clearly to diverse audiences.
- Experience working within multidisciplinary teams alongside designers, engineers and product managers.
- Understanding of inclusive research practices and accessibility considerations.
- Experience supporting teams in making decisions informed by user insight.
Preferred Experience
- Consulting or digital transformation environments.
- Enterprise technology ecosystems.
- UK Government or public sector services.
- Designing experiences within complex organisational or regulatory environments.
We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:
- How artificial intelligence is changing digital products and services.
- How new tools and technologies can support research, synthesis and insight generation.
- How organisations can responsibly integrate emerging technologies into services that work for people.
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future.
Beware of scams. Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Senior User Researcher employer: Hitachi Solutions
Contact Detail:
Hitachi Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hitachi Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into user-centred design principles. Brush up on your research methods and be ready to discuss how you've used them in past projects. Show us you know your stuff!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of your research work to the interview. Whether it’s case studies or insights, showing us your process can set you apart from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hitachi family.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research methods and how they relate to the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: In your application, don’t just list your skills—show us how you've used them in real projects. Share specific examples of how your research has influenced design decisions or improved user experiences. We love seeing evidence of your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and insights. Remember, we appreciate clarity as much as creativity, so make sure your application is easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Hitachi Solutions
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss which methods you would choose for different stages of a project and why. This shows that you can adapt your approach based on the context, which is crucial for a Senior User Researcher.
✨Showcase Your Collaboration Skills
Since this role involves working closely with multidisciplinary teams, prepare examples of how you've successfully collaborated with designers, engineers, and product managers in the past. Highlight your ability to communicate insights clearly to both technical and non-technical audiences.
✨Prepare for Evidence-Based Decision Making
Be ready to discuss how your research has influenced design and delivery decisions in previous roles. Bring specific examples where your insights led to meaningful changes or improvements in a product or service.
✨Emphasise Inclusivity and Accessibility
Given the importance of inclusive research practices at Hitachi Solutions, be prepared to talk about how you’ve incorporated accessibility considerations into your research. Share any experiences you have in advocating for user-centred approaches and ethical research practices.