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- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join Hitachi Solutions, a global leader in digital transformation.
- Benefits: Enjoy competitive pay, bonuses, pension plans, and a strong work/life balance.
- Why this job: Make a real impact by understanding user needs and driving design decisions.
- Qualifications: Experience in user research and collaboration within multidisciplinary teams.
- Other info: Opportunities for career growth and mentoring in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Hitachi Solutions Europe, Government Partner of the Year, is a global Digital, Data and Technology consultancy, a Microsoft Inner Circle and Cloud Services Partner, specialising in end‑to‑end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
What to expect, your benefits: Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role: We are looking for a Senior User Researcher to join our User-Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process. This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
- Research strategy and planning
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points
- Select appropriate research methods based on the problem being explored and the stage of delivery
- Contribute to shaping research strategies for complex products or services
- Ensure research activities support evidence-based decision making within delivery teams
- Conduct qualitative and quantitative research using a range of appropriate methods
- Analyse and synthesise research findings to generate meaningful insights
- Translate research findings into clear recommendations that support product and service decisions
- Help teams understand the implications of research insights for design and delivery
- Contribute to early problem exploration and discovery activities
- Support design and delivery teams in testing concepts and validating design decisions
- Ensure research insights continue to inform improvements once services are live
- Help teams develop an ongoing understanding of user needs as services evolve
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams
- Facilitate research activities with stakeholders and support teams in interpreting research findings
- Communicate insights clearly to both technical and non-technical audiences
- Support teams in making decisions grounded in evidence and user insight
- Advocate for user-centred and evidence-based approaches within delivery teams
- Promote ethical research practices and inclusive research approaches
- Support and mentor less experienced researchers where appropriate
- Contribute to improving research practices and knowledge sharing within the UCD team
Skills and Experience
We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
- Experience planning and conducting user research for complex digital products or services
- Ability to select appropriate research methods and adapt them to different delivery contexts
- Experience analysing and synthesising research findings into clear insights and recommendations
- Strong communication skills and ability to present research findings clearly to diverse audiences
- Experience working within multidisciplinary teams alongside designers, engineers and product managers
- Understanding of inclusive research practices and accessibility considerations
- Experience supporting teams in making decisions informed by user insight
Preferred Experience
We would particularly welcome candidates with experience in:
- Enterprise technology ecosystems
- UK Government or public sector services
- Designing experiences within complex organisational or regulatory environments
We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:
- How artificial intelligence is changing digital products and services
- How new tools and technologies can support research, synthesis and insight generation
- How organisations can responsibly integrate emerging technologies into services that work for people
Senior User Researcher employer: Hitachi Solutions UK
Contact Detail:
Hitachi Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and research projects. This is your chance to demonstrate how you can add value to teams at Hitachi Solutions.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. We want to see how you think on your feet and apply your knowledge in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user-centred design and how it aligns with our mission at Hitachi Solutions. We want to see how you can contribute to our multidisciplinary teams!
Showcase Your Research Skills: In your application, emphasise your ability to plan and conduct user research. Share specific examples of how you've used qualitative and quantitative methods to inform design decisions. We love seeing real-world applications of your skills!
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your insights and recommendations from past projects. Remember, we value strong communication skills, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hitachi Solutions!
How to prepare for a job interview at Hitachi Solutions UK
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss which methods you would choose for different scenarios and why. This shows that you can adapt your approach based on the project needs.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, prepare examples of how you've successfully collaborated with designers, engineers, and product managers in the past. Highlight your ability to communicate insights clearly to both technical and non-technical audiences.
✨Prepare for Real-World Scenarios
Think about complex digital products or services you've worked on. Be ready to discuss specific challenges you faced, the research strategies you implemented, and how your findings influenced design decisions. This will demonstrate your practical experience.
✨Emphasise Your Commitment to User-Centred Design
Articulate your passion for user-centred design and ethical research practices. Share any experiences where you advocated for inclusive research approaches or mentored less experienced researchers, as this aligns with the values of the company.