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For Companies At a Glance
- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join Hitachi Solutions, a global leader in digital transformation.
- Benefits: Enjoy competitive pay, bonuses, and a strong work/life balance.
- Why this job: Make a real impact by understanding user needs and driving design decisions.
- Qualifications: Experience in user research for complex digital products is essential.
- Other info: Collaborative environment with opportunities for career growth and mentoring.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – and through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success.
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role
We are looking for a Senior User Researcher to join our User‑Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process.
This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points.
- Select appropriate research methods based on the problem being explored and the stage of delivery.
- Contribute to shaping research strategies for complex products or services.
- Ensure research activities support evidence-based decision making within delivery teams.
- Conduct qualitative and quantitative research using a range of appropriate methods.
- Analyse and synthesise research findings to generate meaningful insights.
- Translate research findings into clear recommendations that support product and service decisions.
- Help teams understand the implications of research insights for design and delivery.
- Support design and delivery teams in testing concepts and validating design decisions.
- Ensure research insights continue to inform improvements once services are live.
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams.
- Facilitate research activities with stakeholders and support teams in interpreting research findings.
- Communicate insights clearly to both technical and non-technical audiences.
- Advocate for user‑centred and evidence-based approaches within delivery teams.
- Promote ethical research practices and inclusive research approaches.
- Support and mentor less experienced researchers where appropriate.
- Contribute to improving research practices and knowledge sharing within the UCD team.
Qualifications
We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
Essential
- Experience planning and conducting user research for complex digital products or services.
- Ability to select appropriate research methods and adapt them to different delivery contexts.
- Experience analysing and synthesising research findings into clear insights and recommendations.
- Strong communication skills and ability to present research findings clearly to diverse audiences.
- Experience working within multidisciplinary teams alongside designers, engineers and product managers.
- Understanding of inclusive research practices and accessibility considerations.
- Experience supporting teams in making decisions informed by user insight.
Preferred Experience
- Consulting or digital transformation environments.
- Enterprise technology ecosystems.
- UK Government or public sector services.
- Designing experiences within complex organisational or regulatory environments.
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future.
Beware of scams: Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Senior User Researcher employer: Hitachi Solutions Germany
Contact Detail:
Hitachi Solutions Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hitachi Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into user-centred design principles. Be ready to discuss how you've applied these in past projects. Show us that you understand the importance of user insights in shaping digital services.
✨Tip Number 3
Practice your storytelling skills! When discussing your research findings, make sure you can clearly communicate the implications and recommendations. We want to see how you can translate data into actionable insights.
✨Tip Number 4
Don’t forget to showcase your collaborative spirit! Highlight experiences where you’ve worked with multidisciplinary teams. At Hitachi, we value teamwork, so let us know how you’ve contributed to successful projects together.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Collaboration Skills: Since we value teamwork, emphasise your experience working in multidisciplinary teams. Share examples of how you've collaborated with designers, engineers, and product managers to deliver user-centred solutions. This will help us see how you fit into our culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your research findings and insights. We appreciate candidates who can present complex information in an easily digestible way!
Apply Through Our Website: We encourage you to submit your application through our official website. This ensures that your application is received directly by our team and allows us to process it efficiently. Plus, you'll get a feel for our online presence!
How to prepare for a job interview at Hitachi Solutions Germany
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss which methods you would choose for different stages of a project and why. This shows that you can adapt your approach based on the context, which is crucial for a Senior User Researcher.
✨Showcase Your Collaboration Skills
Hitachi values teamwork, so be prepared to share examples of how you've successfully collaborated with designers, engineers, and product managers in the past. Highlight specific projects where your insights made a difference in the design and delivery process.
✨Communicate Clearly and Confidently
Practice presenting your research findings in a clear and engaging way. You’ll need to communicate insights to both technical and non-technical audiences, so think about how you can tailor your message to different stakeholders during the interview.
✨Emphasise Inclusivity and Ethics
Given Hitachi's commitment to diversity and inclusion, be ready to discuss how you incorporate inclusive research practices into your work. Share any experiences you have with ethical research and how it impacts your approach to user-centred design.