Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design user-centred services and improve digital experiences across various sectors.
- Company: Join Hitachi Solutions, a leading global tech consultancy with a collaborative culture.
- Benefits: Enjoy competitive pay, bonuses, remote work, and a strong focus on work/life balance.
- Why this job: Make a real impact by shaping innovative digital services that enhance user experiences.
- Qualifications: Experience in service design and ability to work in complex environments is essential.
- Other info: Be part of a diverse team that values creativity and inclusivity.
The predicted salary is between 43200 - 72000 £ per year.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – and through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success.
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role: We are looking for a Senior Service Designer to join our growing User-Centred Design practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior Service Designers play a key role in helping teams understand complex systems, identify opportunities for improvement and design services that work for both users and organisations.
This role involves working across the full lifecycle of digital services, from early problem exploration and sales support through discovery, design and delivery to live service improvement. You will collaborate closely with product managers, engineers, architects, researchers and business stakeholders to ensure solutions respond to real user needs while working within organisational, technical and regulatory constraints.
Key Responsibilities- Design and deliver service design activities across digital transformation projects
- Understand complex organisational systems and identify opportunities to improve services and user journeys
- Develop artefacts such as service blueprints, journey maps, ecosystem maps and operating models to help teams understand and improve services
- Support teams in translating research insights and business goals into practical service improvements
- Contribute to early project shaping and problem definition
- Support discovery activities to understand user needs, organisational context and system constraints
- Collaborate with multidisciplinary teams during design and delivery phases to ensure services are coherent across channels and touchpoints
- Contribute to continuous improvement of services once they are live
- Facilitate workshops and collaborative design activities with clients and multidisciplinary teams
- Communicate complex systems and service challenges clearly to stakeholders
- Work effectively with project and product managers, engineers, architects and researchers to align service design with technical and organisational realities
- Help teams make evidence-based decisions about service improvements
- Advocate for user-centred and evidence-based design approaches within delivery teams
- Support and mentor more junior designers where appropriate
- Contribute to improving design practices, tools and approaches within the UCD team
We are looking for designers who combine strong service design capability with the ability to work in complex organisational environments. You may have gained your experience in consulting, government, product companies or digital transformation programmes.
Essential- Experience applying service design methods to complex digital products or services
- Ability to understand and map complex service ecosystems involving multiple stakeholders, systems and touchpoints
- Experience working in multidisciplinary teams with product managers, engineers and researchers
- Strong workshop facilitation and stakeholder collaboration skills
- Ability to communicate insights, problems and design concepts clearly to technical and non-technical audiences
- Experience contributing to design work across different stages of service delivery
- Understanding of accessibility, inclusive design and evidence-based decision making
We would particularly welcome candidates with experience in:
- Consulting or digital transformation environments
- Enterprise technology ecosystems
- UK Government or public sector services
- Designing services within complex organisational or regulatory environments
We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:
- How artificial intelligence is shaping service experiences
- How new tools and technologies can improve research and design practice
- How organisations can responsibly integrate new technologies into services that work for people
Senior Service Designer employer: Hitachi Solutions Germany
Contact Detail:
Hitachi Solutions Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Designer role.
✨Tip Number 2
Show off your skills in real-time! Consider doing a live design challenge or workshop with potential employers. This way, you can demonstrate your service design capabilities and how you tackle complex problems on the spot.
✨Tip Number 3
Don’t be shy about following up! After an interview, drop a quick thank-you note to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role at Hitachi Solutions.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in user-centred design and emerging technologies. We want to see that you’re passionate about continuous improvement and ready to bring innovative ideas to the table.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with service design methods and how you've tackled complex digital products or services in the past. We want to see how you fit into our user-centred approach!
Showcase Your Collaboration Skills: Since collaboration is key at Hitachi, share examples of how you've worked with multidisciplinary teams. Whether it's product managers, engineers, or researchers, let us know how you’ve facilitated workshops or communicated complex ideas effectively.
Demonstrate Your Understanding of User Needs: In your application, emphasise your ability to understand and map user journeys. Talk about how you've translated research insights into practical service improvements. We love seeing candidates who can advocate for user-centred design!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining the Hitachi family!
How to prepare for a job interview at Hitachi Solutions Germany
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and can discuss how you've applied them in complex digital products. Be ready to share specific examples of your work, especially those that involved multiple stakeholders and systems.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, prepare to talk about your experience facilitating workshops and collaborating with product managers, engineers, and researchers. Highlight any successful projects where teamwork led to improved service delivery.
✨Understand the User Journey
Be prepared to discuss how you approach understanding user needs and mapping out user journeys. Bring examples of artefacts you've created, like journey maps or service blueprints, to illustrate your process and insights.
✨Stay Current with Emerging Technologies
Hitachi Solutions values curiosity about how new technologies impact service design. Brush up on recent trends, especially around AI and digital transformation, and be ready to discuss how these could influence your work as a Senior Service Designer.