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For Companies At a Glance
- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join Hitachi Solutions, a global leader in digital transformation.
- Benefits: Enjoy competitive pay, bonuses, and a strong work/life balance.
- Why this job: Make a real impact by understanding user needs and driving design decisions.
- Qualifications: Experience in user research for complex digital products is essential.
- Other info: Collaborative environment with opportunities for career growth and mentoring.
The predicted salary is between 36000 - 60000 £ per year.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – and through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success.
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.
What to expect, your benefits
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
Job Description
The Role
We are looking for a Senior User Researcher to join our User‑Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process.
This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
- Research strategy and planning
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points
- Select appropriate research methods based on the problem being explored and the stage of delivery
- Contribute to shaping research strategies for complex products or services
- Ensure research activities support evidence-based decision making within delivery teams
- Conduct qualitative and quantitative research using a range of appropriate methods
- Analyse and synthesise research findings to generate meaningful insights
- Translate research findings into clear recommendations that support product and service decisions
- Help teams understand the implications of research insights for design and delivery
- Contribute to early problem exploration and discovery activities
- Support design and delivery teams in testing concepts and validating design decisions
- Ensure research insights continue to inform improvements once services are live
- Help teams develop an ongoing understanding of user needs as services evolve
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams
- Facilitate research activities with stakeholders and support teams in interpreting research findings
- Communicate insights clearly to both technical and non-technical audiences
- Support teams in making decisions grounded in evidence and user insight
- Advocate for user‑centred and evidence-based approaches within delivery teams
- Promote ethical research practices and inclusive research approaches
- Support and mentor less experienced researchers where appropriate
- Contribute to improving research practices and knowledge sharing within the UCD team
Qualifications
Skills and Experience
We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
Essential
- Experience planning and conducting user research for complex digital products or services
- Ability to select appropriate research methods and adapt them to different delivery contexts
- Experience analysing and synthesising research findings into clear insights and recommendations
- Strong communication skills and ability to present research findings clearly to diverse audiences
- Experience working within multidisciplinary teams alongside designers, engineers and product managers
- Understanding of inclusive research practices and accessibility considerations
- Experience supporting teams in making decisions informed by user insight
Preferred Experience
- Consulting or digital transformation environments
- Enterprise technology ecosystems
- UK Government or public sector services
- Designing experiences within complex organisational or regulatory environments
Senior User Researcher in London employer: Hitachi Solutions Germany
Contact Detail:
Hitachi Solutions Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hitachi Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into user-centred design principles. Brush up on your research methods and be ready to discuss how you've applied them in past projects. Show us you know your stuff!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of your research work to the interview. Whether it’s case studies or insights from previous roles, showing us your process can set you apart.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hitachi family.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience in user research and how it aligns with our focus on user-centred design. We want to see how you can contribute to our agile teams!
Showcase Your Research Skills: When detailing your experience, emphasise your ability to plan and conduct user research. Share specific examples of how your insights have influenced design decisions. We love seeing real-world applications of your skills!
Communicate Clearly: Your written application should reflect your strong communication skills. Use clear and concise language to present your research findings and recommendations. Remember, we need to see how you can convey complex ideas to diverse audiences!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our Hitachi family!
How to prepare for a job interview at Hitachi Solutions Germany
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods, both qualitative and quantitative. Be ready to discuss how you've applied these methods in past projects, especially in complex digital environments. This will show that you can adapt your approach based on the context, which is crucial for the role.
✨Showcase Your Collaboration Skills
Since this role involves working closely with multidisciplinary teams, be prepared to share examples of how you've successfully collaborated with designers, engineers, and product managers. Highlight any experiences where your insights directly influenced design decisions or project outcomes.
✨Communicate Clearly and Effectively
Practice presenting your research findings in a way that’s accessible to both technical and non-technical audiences. Use clear language and avoid jargon. You might even want to prepare a brief case study to demonstrate how you’ve communicated insights in the past.
✨Emphasise Inclusivity and Ethics
Hitachi values diversity and inclusion, so be ready to discuss how you incorporate inclusive research practices into your work. Share any experiences where you’ve advocated for ethical research approaches or ensured that diverse user perspectives were considered in your research.