Hitachi Rail is seeking a Service Delivery Manager to lead the TfL Connect contract's O&M delivery from our Waterloo office. You will steer a 100+ strong organisation, ensuring contractual compliance, KPIs, SLAs and customer satisfaction.
The role combines commercial acumen with service leadership, governance, reporting and continuous improvement, with London travel to sites such as Canary Wharf and Palestra House.
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Senior Service Delivery Lead – O&M & KPI Excellence employer: Hitachi Rail
Hitachi Rail is an exceptional employer, offering a dynamic work environment in Newton Aycliffe, where innovation meets tradition in rail manufacturing. With a strong focus on employee development, competitive benefits, and a commitment to inclusivity, we empower our team members to thrive while contributing to cutting-edge projects that shape the future of transportation. Join us to be part of a collaborative culture that values diverse perspectives and fosters continuous improvement.
