Quality Assurance Manager - Projects

Location: London, Greater London, United Kingdom (Hybrid)

Responsibilities

• Define and set up the Quality plans and Quality deliverables in phase of bids, projects or products
• Support the Hitachi Rail Quality Audit schedule and Supplier Quality Audits when required
• Support Customer Satisfaction surveys and drive resulting actions to help us improve
• Proactively identify opportunities for improvement and reducing the cost of poor quality
• Prepare monthly Quality statistics, trend analysis and improvement opportunities for Hitachi Rail Quality in the form of Quality Advices and QA dashboards
• Support Supplier Quality performance monitoring and management in conjunction with procurement
• Attend and present salient information at weekly and monthly contract/project reviews, including customer meetings, to present Quality trends and OTIS (opportunities, threats, Issues & Success)
• Facilitate & coach on Root Cause Analysis activities across a wide range of topics on the project
• Support local and corporate Business Improvement initiatives and programs; and cultivate continual improvement
• Provide quality support and maintain an effective operational relationship between Hitachi Rail stakeholders including clients, consortiums, subcontractors, suppliers and the project team

Qualifications

• CQI Member or Practitioner
• Graduate with relevant Quality or engineering discipline or HNC/HND level in an engineering related discipline
• Quality Auditor

Technical Skills

• Quality Management & Auditing
• Root Cause Analysis
• Quality tools and techniques
• Microsoft Office Suite, databases, and scheduling tools
• Excellent communication and relationship building skills

Human Skills

• Strong communicator
• Adept at working at pace
• Dynamic and energetic

Experience

• Quality Assurance/Quality Control Management
• Auditing and process development
• Demonstrable experience in management of teams and contractors
• Change Management
• Process improvement
• Good understanding of ISO 9001:2015

Interview Process

We aim to complete a two‑stage interview process, with at least one interview held in person at one of our London offices. The interviews will focus on technical and behavioural competencies. Reasonable adjustments are available with prior notice.

EEO Statement

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment – we are proud to be an equal opportunity employer.