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- Tasks: Lead service design projects for diverse clients, shaping user-centred digital experiences.
- Company: Join Hitachi Solutions Europe, a global leader in digital transformation.
- Benefits: Flexible contracts, competitive pay, and the chance to work on impactful projects.
- Why this job: Make a difference in digital transformation while collaborating with talented teams.
- Qualifications: Experience in service design and agile methodologies is essential.
- Other info: Dynamic role with opportunities to grow and innovate in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
We are building a talent pool of experienced service design contractors to support increasing demand across a range of digital transformation initiatives. Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients, supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on a project-by-project basis.
Responsibilities
- The Senior Service Designer contractor will be accountable for delivering agreed service design outcomes within the scope of each project, which may include:
- Providing independent service design expertise within multidisciplinary delivery teams
- Planning and delivering service design activities aligned to project goals, delivery milestones, and decision needs
- Designing and mapping end-to-end services across people, processes, technology, and policy
- Applying research, data, and evidence to understand user needs, frame problems, and validate service design decisions
- Facilitating workshops and design sessions that support alignment, decision-making, and delivery momentum
- Clearly communicating service concepts, trade-offs, and design rationale to technical and non-technical stakeholders
- Working alongside delivery teams while retaining responsibility for own outputs and deliverables
Qualifications
- The successful contractor will demonstrate:
- Strong experience delivering service design on complex digital or organisational change programmes
- Proven ability to design and improve end-to-end services in environments with multiple stakeholders, constraints, and dependencies
- Experience working across Discovery, Alpha, Beta, and Live phases in agile delivery contexts
- Practical experience involving a wide range of users and stakeholders in service design activities
- Strong use of research, data, and evidence to inform service design decisions and test concepts
- Experience facilitating focused, outcome-driven workshops that help teams move from ambiguity to clarity
- Strong experience applying the GDS Service Standard within delivery teams
- Confidence working closely with designers, engineers, product managers, and senior business stakeholders
About Hitachi Solutions Europe
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
Senior Service Designer Contractor in Westminster employer: Hitachi, Ltd
Contact Detail:
Hitachi, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer Contractor in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to someone looking for a Senior Service Designer.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and visually appealing, so potential clients can see your expertise at a glance.
✨Tip Number 3
Get involved in relevant communities! Join online forums, attend meetups, or participate in workshops related to service design. This not only helps you learn but also puts you in touch with potential clients and collaborators.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented contractors. By applying directly, you’ll ensure your application gets the attention it deserves and you’ll be one step closer to landing that exciting project.
We think you need these skills to ace Senior Service Designer Contractor in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with service design, especially in complex digital projects, and show how you can bring value to our multidisciplinary teams.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that illustrate your ability to design end-to-end services and facilitate workshops. We want to see how you’ve tackled real challenges.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your service design concepts and rationale. Remember, we’re looking for someone who can bridge the gap between technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hitachi, Ltd
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences in detail, especially those involving complex digital transformations. Highlight specific projects where you’ve successfully delivered end-to-end services.
✨Prepare for Stakeholder Scenarios
Think about how you would handle different stakeholder scenarios. Be prepared to share examples of how you've facilitated workshops or sessions that led to clear decision-making. This will show your ability to communicate effectively with both technical and non-technical audiences.
✨Showcase Your Research Skills
Since the role involves applying research and data to inform design decisions, come equipped with examples of how you've used user research to shape service design. Discuss how you framed problems and validated your design choices with evidence.
✨Familiarise Yourself with GDS Standards
As the GDS Service Standard is mentioned, make sure you understand its principles and how they apply to service design. Be ready to discuss how you've implemented these standards in previous roles, demonstrating your knowledge and commitment to best practices.
