Hitachi Rail is seeking a Duty Operations Manager to oversee live Network Operations from our London office. You will lead a team of Network Analysts, Rapid Responders and Service Desk Operators, driving incident management, fault resolution and day‑to‑day operational performance while upholding safety standards.
You will manage on‑call responsibilities outside normal hours, coordinate with customers, and ensure service levels are met through robust governance and continuous improvement
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Live Network Operations Manager - Incident & SLA Leader employer: Hitachi, Ltd.
Hitachi Solutions Europe is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development in the rapidly evolving field of cloud technology. Our hybrid working model allows for flexibility while ensuring that our team members are supported in their roles, making it a rewarding environment for those looking to make a meaningful impact.
