At a Glance
- Tasks: Support clients with Microsoft Dynamics 365 Finance & Operations in a live environment.
- Company: Join Hitachi Solutions, a global leader in digital transformation and Microsoft Gold partner.
- Benefits: Competitive salary, bonuses, pension plans, and a strong focus on work/life balance.
- Other info: Enjoy a collaborative culture with excellent career development opportunities.
- Why this job: Make a real impact by helping clients optimise their finance and HR processes.
- Qualifications: Experience with Dynamics 365 and strong consulting skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
We are growing our Lifetime Services (LTS) team and are looking for an experienced Finance & HR Consultant to support clients operating Microsoft Dynamics 365 Finance & Operations in a live, business-critical environment.
This role is focused on post-go-live support, service delivery, and long-term client success, rather than greenfield implementation.
You will work across multiple customers simultaneously, managing a varied caseload of incidents, service requests, enhancements, and advisory work, while building trusted, long-term relationships with client stakeholders.
Ideally, you will have a strong consulting background with real experience of implementing D365 for a variety of clients and have a solid consulting mindset and skillset.
- Service Delivery & Case Management
- Own and manage a portfolio of support, service and advisory cases across multiple clients, balancing priorities, urgency, and business impact in a fast-moving support environment.
- Triage, analyse, and resolve Finance and HR-related issues within Dynamics 365 F&O, applying sound judgement to determine appropriate resolution paths.
- Intelligently prioritise workload, managing competing demands while meeting agreed SLAs and service expectations.
- Take accountability for cases end-to-end, from initial investigation through to resolution, communication, and closure.
- Client Engagement & Communication
- Act as a trusted functional advisor to clients, communicating clearly and confidently with finance and HR stakeholders at varying levels of technical understanding.
- Provide regular, structured updates to clients on case progress, risks, and next steps, maintaining confidence and transparency at all times.
- Translate complex functional or system behaviour into clear, business-focused explanations for non-technical audiences.
- Produce high quality design documentation and robust test plans for sometimes complex requirements.
- Build long-term client relationships by demonstrating ownership, reliability, and a strong customer-centric mindset.
- Advise on applicability and benefits of One Version enhancements for individual clients.
- Functional Expertise (Finance & HR)
- Apply strong functional knowledge of Dynamics 365 Finance modules including:
- General ledger
- AR/AP
- Cash & Bank
- Fixed Assets
- Project Accounting
- Working knowledge of HR / Human Resources modules, to support live operational environments.
- Accounting background a bonus.
- Support and advise on areas such as Core Finance, Budgeting, Reporting, integrations (e. g. Payroll), and cross-module Finance-HR processes.
- Identify root causes of issues rather than symptoms, proposing pragmatic, support-appropriate solutions aligned to platform best practice.
- Recommend incremental improvements and optimisations that enhance system stability, usability, and client outcomes.
- Collaboration & Internal Working
- Work closely with technical teams, Service Delivery Managers, and other LTS consultants to resolve complex or cross-functional issues.
- Produce clear functional analysis, specifications, or impact assessments where required to support fixes or small change requests.
- Contribute to knowledge sharing within the LTS team by documenting repeat issues, known errors, and recommended approaches.
- Support continuous improvement of LTS processes, tooling, and ways of working.
Skills & Behaviours We're Looking For
- Comfortable juggling multiple priorities across several clients without losing focus or quality.
- Strong organisational skills with a structured, methodical approach to case management.
- Calm, resilient, and professional under pressure in a live support environment.
- Excellent verbal and written communication skills, with the confidence to challenge constructively when needed.
- A strong sense of ownership and accountability for client outcomes.
- Strong background in ERP solutions, ideally with hands-on experience supporting Dynamics 365 Finance & Operations in a live environment.
- Demonstrable specialism in Finance modules, with working knowledge of HR modules highly desirable. (or open to learning HR?)
- Experience supporting clients in public sector is beneficial.
- A logical, analytical approach to problem solving and introducing change into operational systems.
- Experience of at least two full lifecycle implementations, with a clear understanding of post-go-live support considerations.
- Excellent documentation skills and the ability to produce clear, concise functional analysis.
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.
As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics.
Our highly skilled team help drive improvements, creating efficiency and growth within organisations.
We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.
Be part of our Hitachi family.
We place value on collaboration, open communication, and transparency.
We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day.
Our learning culture and flat hierarchy are our recipes for success.
But don´t take our word for it - Have a look at what our employees are saying: Hitachi
Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions. co. uk).
- What to expect, your benefits
- Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans.
- Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly.
- We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
- #J-18808-Ljbffr
Finance & HR Consultant - Lifetime Services (LTS) employer: Hitachi, Ltd.
Hitachi Solutions Europe is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development in the rapidly evolving field of cloud technology. Our hybrid working model allows for flexibility while ensuring that our team members are supported in their roles, making it a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Finance & HR Consultant - Lifetime Services (LTS)
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Hitachi, Ltd.. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Hitachi, Ltd..
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Hitachi, Ltd.. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Finance & HR Consultant - Lifetime Services (LTS)
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Hitachi, Ltd. and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Hitachi, Ltd. how you can be a team player!
How to prepare for a job interview at Hitachi, Ltd.
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Hitachi, Ltd..
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Hitachi, Ltd.'s financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
