Parts Advisor in Bristol

STRICTLY NO AGENCIES.

Be the difference when you work with us...

Your chance to join the UK number one excavator supplier!

For over 50 years, Hitachi Construction Machinery (UK) has been a leading provider of construction equipment and solutions, renowned for excellence and innovation. With a global presence and commitment to sustainability, we deliver top-quality machinery that empowers our customers to succeed.

We are currently recruiting a Parts Advisor at our Bristol depot, to meet the growing demands of our customers! The successful candidate will be responsible for providing excellent customer service, assisting with parts enquiries and ensuring accurate inventory management.

Benefits & Rewards

• 25 days Annual Leave + Bank Holidays + option to purchase up to an additional 5 days
• Company Pension Scheme
• Critical Illness Cover
• Private Medical Insurance
• Employee Assistance Programme
• Death in Service
• Benefits Hub
• Cycle to Work Scheme

Responsibilities:

• Organise and maintain the parts storage area, ensuring cleanliness, organisation, and compliance with safety standards.
• Advocate for safety as a shared responsibility, collaborating with teams to ensure adherence to safety protocols and the continuous improvement of safety practices across warehouse operations.
• Provide product information, recommendations, and guidance to customers to ensure they select the correct parts for their needs.
• Provide efficient parts back up to the service department and customers.
• Address customer enquiries, resolve issues, and provide exceptional service via telephone and email to enhance the overall customer experience.
• Liaise with our Manufacturers or suppliers where appropriate to fulfil all customer requirements.
• Create new business and parts sales opportunities.
• Process parts orders for spare parts accurately and efficiently, ensuring timely fulfillment and delivery to customers.
• Perform a variety of warehouse duties including stock control, proficiently picking parts and restocking to maintain a suitable level of supplies.
• Storing and accounting of warranty parts for the service department.
• Monitor inventory levels, conduct regular stock checks, and assist with inventory reconciliation to maintain stock levels.
• Generate accurate purchase orders based on requests.
• Establish prices and availability, and produce documents for the dispatch of parts to the correct destination.
• Assist with administrative tasks such as data entry, filing, and maintaining customer records in the parts management system.
• Generate invoices, process cash and card payments, and provide assistance with billing enquiries as needed.
• Collaborate with other departments, such as sales and service, to ensure seamless coordination and communication.

Knowledge, Skills & Abilities

Essential

• Demonstrable experience in a similar role.
• Previous experience using a Forklift Truck, or the ability to attain a FLT Licence (internal training to be provided).
• Good telephone manner.
• Excellent time management and communication skills.
• Good IT skills - proficient with applications such as MS Office.
• Be a forward-thinker with the capability to plan ahead.
• Ability to work under pressure and think on your feet to resolve issues that may arise.

Preferred

• Experience of working within the construction or manufacturing sector.
• Ability to build rapport quickly with peers and customers.

Why Should You Apply?

By joining Hitachi Construction Machinery UK as a Parts Advisor, you will not only contribute to the success of the company but also be part of an organisation that is revolutionising the construction equipment industry!

You will gain valuable hands-on experience in parts operations, order processing, and maintaining a well-organised parts department. HCMUK is committed to investing in our employees' growth and development. You will have access to career advancement opportunities and a supportive work environment that fosters personal and professional growth.

Apply for this exciting opportunity today and start the journey to joining our excellent team of high-class industry professionals!

*You will be contacted within 14 working days to discuss your application if your application meets the essential criteria for this role. If you are not contacted within that time, please assume your application has been unsuccessful on this occasion.