Service Delivery Support

Location:(RSBU) Neasden DepotJob ID:R0145516Date Posted:2026-10-26Company Name:Hitachi Rail GTS UK LimitedProfession (Job Category):Engineering & ScienceJob Schedule:Full timeWork Arrangement:OnsiteAbout UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.Job Description:We are currently looking for a Service Delivery Support to join the Services team within Hitachi Rail.As a Service Delivery Support representative, you will play a key role in managing customer service requests delivered primarily across the Transport for London (TfL) signalling services portfolio, although you will also have opportunity to work with other business segments.You will ensure requests are handled efficiently and within agreed timescales, using established processes and tools to maintain a high level of customer satisfaction.This role will be based at our Neasden office and will may require local travel within London to other office sites and customer locations.Key ResponsibilitiesProcess customer RFQs including supplier quotations, calculation of UK price and updates of JIRAEnsure all JIRA records associated with the delivery of services undergo regular check and are updated accordinglyProcess customer Log Analysis Requests, confirming receipt and KPI details and assigned to relevant stakeholder eg. Hitachi CanadaManage data transfer of required Log Analysis files from customer source to relevant stakeholderProvide various reports both interim and final to support the process and manage internal and external related queriesSupport Technical Responses and Queries by receiving requests from customers, confirming receipts and assigning to relevant stakeholderLiaise with customers and internal stakeholders dealing with queriesSupport preparation of UK proposals to customersUse IT systems and tools (eg. Oracle) to process services and receipt of invoicesSupport the preparation of relevant material for Customer Period Performance Reports and other internal reporting requirementsAttend and contribute when required to various internal and customer meetingsLiaise with customers and internal stakeholder for spares and repairs requests and general enquiriesEnsure JIRA records are kept up to date at all stages for S&R and FRACAS and suitable tracking method in place, providing quotes and aligning with logistics for collection, shipping and returnsSupport Project team as required within the project delivery environment with procurement, invoicing, purchase requisition initiating and general administrationSupport repair activities, including but not limited to; part logistics, administration, JIRA process, stakeholder engagement and repairsTechnical Skills and ExperienceExperience of working in a Services environmentCustomer and stakeholder management skillsExperience of working cross-functionally with multi-disciplinary teamsProject management capabilityExperience of working within a warehouse, stored environment (Warehouse based only)Strong proficiency in Microsoft Office applications and business systems, including Excel and Oracle.Human SkillsExperience of working using own initiative and within a team environmentSelf-motivated and self-awareProblem solving skillsExcellent communication and interpersonal skillsDisciplined, self-organised, and self-motivated, with a strong commitment to continuous learning and improvement in a fast-paced and evolving work environment.What We Can OfferWe’re committed to helping you be at your best. At Hitachi Rail, we believe in developing our people and offer access to market‑leading training, development opportunities and the chance to be mentored by industry experts.We prioritise internal progression, providing a wide range of career opportunities across our global organisation.FlexibilityYour health and wellbeing matter to us. Where possible, we support flexible working arrangements, including hybrid working, flexible start and finish times, part‑time hours or job sharing—helping you balance your lifestyle while achieving your ambitions.Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail #J-18808-Ljbffr