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For Companies At a Glance
- Tasks: Provide expert technical support and maintenance for complex Hitachi systems in the field.
- Company: Join Hitachi Energy, a leader in innovative technology solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex problems and enhancing customer satisfaction.
- Qualifications: Degree in engineering or related field; experience in field service engineering required.
- Other info: Dynamic environment with opportunities to mentor and collaborate on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote - Staffordshire, United Kingdom
Job ID: R0120582
Date Posted: 2026-03-03
Company Name: HITACHI ENERGY UK LIMITED
Profession (Job Category): Engineering & Science
Job Schedule: Full time
Remote: Yes
The Opportunity
As a Senior Field Service Engineer at Hitachi, Ltd., you will be a critical point of contact for our customers, providing expert technical support, installation, maintenance, and repair services for complex Hitachi systems and equipment in the field. You will ensure optimal performance and customer satisfaction through your technical expertise and problem-solving skills.
- Perform complex installations, preventative maintenance, troubleshooting, and repair of Hitachi's advanced industrial, medical, or IT systems (depending on specific business unit focus) at customer sites.
- Diagnose and resolve intricate hardware and software issues, leveraging diagnostic tools, technical documentation, and your deep product knowledge.
- Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices.
- Lead and mentor junior field service engineers, sharing technical knowledge and best practices.
- Manage service calls and schedules efficiently, ensuring timely response and resolution to customer issues.
- Document all service activities, including detailed reports of work performed, parts used, and problem resolutions, using designated service management systems.
- Collaborate closely with internal engineering, sales, and support teams to address customer feedback and improve product reliability and service delivery.
- Adhere to all company safety protocols, quality standards, and customer site regulations.
- Maintain a high level of customer satisfaction through professional demeanor, clear communication, and effective problem-solving.
- Identify opportunities for service contract renewals, upgrades, or additional Hitachi products and services.
- Participate in on-call rotations and be available for travel to various customer locations as required.
Your Attributes
- Excellent problem-solving skills with a methodical approach to identifying root causes and implementing effective solutions.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
- Ability to work independently and manage multiple priorities in a dynamic field environment.
Your Background
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; equivalent practical experience will be considered.
- Proven years of progressive experience in field service engineering, specifically supporting complex industrial, medical, or IT hardware and software systems.
- Extensive expertise in troubleshooting and repairing complex electromechanical systems, high-precision equipment, or networked IT infrastructure.
- Strong understanding of diagnostic tools, test equipment, and software applications relevant to Hitachi's product lines.
- Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
- Valid driver's license and a clean driving record are required.
- Ability to travel frequently, potentially including overnight stays, to customer locations.
- Physical ability to lift and move equipment (up to 50 lbs) and work in various industrial or clinical environments.
- Prior experience with Hitachi products or similar complex systems is highly desirable.
Senior Field Service Engineer employer: Hitachi Automotive Systems Americas, Inc.
Contact Detail:
Hitachi Automotive Systems Americas, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work at Hitachi or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and problem-solving techniques. Be ready to showcase your experience with complex systems and how you've tackled challenges in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance of landing that Senior Field Service Engineer role. We love seeing candidates who take the initiative and show genuine interest in joining our team!
We think you need these skills to ace Senior Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Service Engineer role. Highlight your relevant experience, especially in troubleshooting and repairing complex systems, as well as any leadership roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and customer service experience – they’re key for us!
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise. Mention specific tools, systems, or technologies you’ve worked with that relate to Hitachi’s products. We love seeing candidates who can hit the ground running with their knowledge!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Hitachi Automotive Systems Americas, Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to Hitachi's systems and equipment. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as well as the tools and techniques you used to resolve them.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your methodical approach to diagnosing issues. Use examples from your previous experience where you successfully identified root causes and implemented effective solutions, especially in complex environments.
✨Communicate Clearly
Since you'll be interacting with customers and colleagues, practice articulating your thoughts clearly and concisely. Think about how you can explain technical concepts in a way that's easy for non-technical people to understand, as this will demonstrate your exceptional communication skills.
✨Demonstrate Leadership Potential
As a Senior Field Service Engineer, you'll likely mentor junior engineers. Share experiences where you've led or trained others, showcasing your ability to collaborate and share knowledge effectively. This will show that you're not just a technician but also a team player.