SAP CoE Quality manager

The opportunity: The Quality Assurance (QA) and Control Manager will oversee the planning, coordination, and execution of QA activities for a large-scale SAP ERP set up. This role ensures that SAP-Center of Expertise meet internal quality standards, industry best practices, and business requirements. The manager will also be responsible for designing and managing governance frameworks to monitor process improvements and maintain long-term operational excellence in ERP and enabled processes aligned to the strategic objectives of SAP-CoE.

How you’ll make an impact:

• Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/incident management, and related interfaces), specification and development of new functionality, project management, and operations.
• Develop and enforce quality standards, testing protocols, and documentation procedures across SAP modules (e.g., FI/CO, MM, SD, PP, etc.).
• Conduct quality gate reviews on SAP-CoE projects.
• Monitor deliverables from SAP consultants, developers, and business stakeholders to ensure they meet agreed-upon quality criteria.
• Provide any special input reviewing the testing procedures and development and execution of testing strategies including Unit Testing, Integration Testing, User Acceptance Testing (UAT), and Regression Testing.
• Ensure qualitative process in defects management.
• Establish control mechanisms to ensure that implemented ERP processes are compliant with internal policies and external regulations (e.g., SOX, GDPR).
• Work closely with BU/FU leads and business process owners to align SAP processes with organizational objectives and continuous improvement efforts.
• Define KPIs and dashboards to monitor process adherence and performance post-implementation.
• Implement and drive continuous improvements in SAP-CoE.
• Maintain quality Document management system.
• Identify, document, and manage quality-related risks.
• Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented.
• Conduct periodic process audits and implement corrective actions.
• Ensure process compliance through effective documentation and process traceability.
• Provide regular QA status reports to management/steering committees.
• Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement.
• Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s or master’s degree in information technology, Engineering, or related field.
• 15+ years of experience in large scale SAP ERP implementation with at least 7+ years in quality assurance/control in SAP/ERP projects.
• Strong understanding of SAP modules and implementation methodologies (e.g., SAP Activate, ASAP, ADO, Panaya, etc.).
• Certification in Quality Management (e.g., Six Sigma, ISO 9001) and SAP Quality Assurance.
• Knowledge in Data - Syniti, Informatica, SAP Data Intelligence, Testing - Worksoft Tricentris, Selenium Etc.
• Proven experience in enterprise process design, process mapping, and control frameworks.
• Proficiency in both spoken & written English language is required.