At a Glance
- Tasks: Diagnose IT issues, manage devices, and provide user training.
- Company: Dynamic tech company in Birmingham with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and growth opportunities.
- Other info: Great career development programs and inclusive work culture.
- Why this job: Join a supportive team and make a real impact in IT.
- Qualifications: IT qualification or apprenticeship, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
OSS Technician
Location: Birmingham, England, United Kingdom
Job schedule: Full time
Office-based with travel to Stafford and Glasgow as needed
Responsibilities
- Diagnose and resolve IT‑related hardware and software issues efficiently.
- Ensure user computers are delivered in a ready‑to‑use condition.
- Provide ad‑hoc training to users on common issues and self‑service tools.
- Manage the physical stock of devices and accessories, updating the Configuration Management Database (CMDB).
- Conduct regular inventory checks for relevant hardware.
- Coordinate logistics for transporting and relocating devices between locations.
- Handle warranty cases in collaboration with OEM vendors.
- Identify and report risks that could impact OSS service quality.
- Offer support to end users and maintain IT equipment and software functionality in meeting rooms and collaboration areas.
- Perform routine checks of computer rooms, monitoring temperature, air conditioning, cabling, and general functionality.
- Adhere to OSS governance, including participation in meetings and following escalation processes.
- Follow OSS procedures as outlined in Runbooks, SOPs, and knowledge articles.
Qualifications
- Formal qualification in IT from an accredited university or college, or completion of an IT apprenticeship.
- Excellent communication skills in written and verbal form, with the ability to engage both business and technical audiences in both the local language and English.
- Proactive and solution‑oriented mindset.
- Demonstrated ability to work independently and self‑drive tasks.
- Legal authorization to work in the United Kingdom.
Benefits
- Competitive salary commensurate with experience.
- Flexible working hours and professional development opportunities.
- Supportive work environment fostering growth and innovation through career development programs and Employee Resource Groups (ERGs).
- EEO and Accessibility
Qualified individuals with a disability may request a reasonable accommodation if needed.
Please complete a general inquiry form on our website to provide details of your required accommodation.
#J-18808-Ljbffr
OSS Technician in Birmingham employer: Hitachi Automotive Systems Americas, Inc.
Hitachi Rail UK Limited is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes private medical insurance and a generous pension scheme. Located in Bristol, the company fosters a supportive work culture that values diversity and inclusion, providing employees with opportunities for professional growth and development while ensuring a safe and efficient working environment for all team members.
Contact Details:
Hitachi Automotive Systems Americas, Inc. Recruitment Team
