Global Quality & Continuous Improvement Manager

As Global Quality & Continuous Improvement Manager, you will define and execute the Global Product Group (GPG) Quality and Continuous Improvement strategy, ensuring strong governance of the Quality and CI function in line with business priorities and global directives. You will be the voice of the customer, embedding customer focus across the entire value chain and strengthening trust through proactive quality leadership. You are accountable for operating and continuously improving the global Quality Management System, maintaining required certifications across all in-scope units, and driving process excellence at scale.

Through robust performance indicators and effective internal controls, you will monitor process performance, address deviations, and lead corrective and preventive actions to successful closure. You will also take ownership of resolving high-profile customer non-conformities, safeguarding customer confidence through disciplined, transparent quality practices. As a visible role model and change agent, you will actively shape and strengthen a quality-driven culture—challenging thinking, influencing senior leaders and peers, and ensuring the right decisions support the successful execution of global Quality strategies.

How you’ll make an impact:

• Define and implement the Global Product Group (GPG) Quality and Continuous Improvement (CI) strategy, including governance of the Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of the Customer is represented throughout the value chain.
• Manage the Global Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within the GPG scope.
• Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to closure.
• Manage resolution of high-profile customer non-conformities.
• Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture.
• Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.

Your Background:

• Master’s degree in Software Engineering or a closely related analytical or technical discipline.
• Bring substantial experience delivering industry grade enterprise software, with a strong foundation in software engineering and demonstrated exposure to quality assurance, product management, and/or project management within complex environments.
• Successfully owned and operated a global Quality Management System, including leading a software organization through one or more international certification or compliance frameworks.
• Hold relevant professional certifications such as Lean, Six Sigma, Capability Maturity Model Integration (CMMI), and/or Quality Auditing, and actively apply these methodologies to drive measurable improvement.
• You have a proven track record of leading continuous improvement and change initiatives, including Root Cause Analyses (RCAs), Kaizen events, Lean Action Workouts, and other structured improvement programs.
• You are an influential and inspiring leader, able to engage teams through clear direction, credibility, and a strong personal commitment to excellence.