At a Glance
- Tasks: Provide Desk Side Support to IT users and resolve IT-related issues.
- Company: Join Hitachi Energy, a global leader in electrification and innovation.
- Benefits: Enjoy competitive salaries, flexible hours, and professional development opportunities.
- Other info: Dynamic workplace with opportunities for growth and travel across locations.
- Why this job: Make a real impact in a supportive environment while working with cutting-edge technology.
- Qualifications: Formal IT qualification or apprenticeship, plus excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritising well-being, we build a workplace where personal and organisational success grow together.
Your role as an OSS Technician will involve delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will include:
- Aiding incident resolution by collaborating with various support teams and groups within the IT department.
- Serving as a representative of the IT organisation, acting as the interface between the customer and other IT functions.
- Diagnosing and resolving IT-related issues effectively and efficiently.
- Ensuring that computers are delivered in a 'ready-to-use' condition for IT users.
- Providing ad-hoc training to users on common IT issues and guiding them through self-service tools.
- Managing the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conducting regular inventory checks for relevant hardware.
- Coordinating logistics by utilising local logistics providers to transport and relocate devices between locations.
- Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
- Identifying and reporting potential risks that could impact the quality of OSS services.
- Offering support to end users and ensuring the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
- Performing routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adhering to prescribed OSS governance, which involves participating in meetings and following the escalation process.
- Following OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
Background:
- Formal qualification in IT completed from an accredited university or college, OR completed an apprenticeship in the field of IT.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in the local language and English.
- Proactive and solution-oriented mindset.
- Demonstrates an ability to work independently and is self-driven.
- Legal authorisation to work in the applied location is required.
Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process.
Ready to make an impact? Apply now and join us to inspire the next era of sustainable energy!
OSS Technician in Birmingham employer: Hitachi ABB Power Grids
As a Graduate Protection Engineer at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and engagement. Located in Stone, Staffordshire, we offer a collaborative culture where innovative ideas are encouraged, and you will have the opportunity to develop your technical skills while contributing to cutting-edge power grid technology. Our comprehensive benefits package is designed to reward your hard work and dedication, making us an excellent employer for those seeking meaningful and rewarding careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land OSS Technician in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hitachi ABB Power Grids values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hitachi ABB Power Grids might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hitachi ABB Power Grids!
✨Direct Apply to Hitachi ABB Power Grids
Let's not forget to apply directly through the Hitachi ABB Power Grids website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace OSS Technician in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hitachi ABB Power Grids.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hitachi ABB Power Grids. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hitachi ABB Power Grids
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
