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- Tasks: Supervise admissions team and ensure top-notch visitor experiences at Stirling Castle.
- Company: Stirling Castle, a leading Scottish tourist attraction with a rich history.
- Benefits: Competitive pay, flexible hours, and the chance to work in a historic setting.
- Why this job: Join a passionate team and make a difference in visitor experiences every day.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Stirling Castle is one of Scotland’s most popular paid visitor attractions, welcoming around 600,000 visitors each year.
The Admissions Supervisor role plays an important role in supervising the team and efficiently delivering the highest quality of visitor experience. Working closely with the Admissions Deputy Management Team and admissions supervisors, you will be responsible for the day-to-day supervision of staff in the admissions team at Stirling Castle. Encouraging a culture of delivering world class customer service to our visitors and to maximise income from admissions, audio guides, souvenir guidebooks and car parking charges.
You will ensure the presentation of the site is second to none, working with your management team to create a seamless visitor experience.
You will enjoy problem solving, taking the initiative and working collaboratively whilst leading a team in the delivery of excellent visitor experiences.
Your role is operational and will require an understanding and delivery of core Visitor Experience Assistant related duties in addition to supervisory activity – such as processing till transactions, cash handling, cleaning duties, compliance and stock management.
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Visitor Experience Admissions Supervisor - Stirling Castle employer: Historic Scotland
Contact Detail:
Historic Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Admissions Supervisor - Stirling Castle
✨Tip Number 1
Get to know the company! Research Stirling Castle and its visitor experience. Understanding their values and what makes them tick will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles, especially in customer service. This will demonstrate your ability to lead a team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Stirling Castle team.
We think you need these skills to ace Visitor Experience Admissions Supervisor - Stirling Castle
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating amazing experiences for visitors. Share any relevant experiences or ideas you have that demonstrate your commitment to top-notch customer service.
Highlight Your Supervisory Skills: Make sure to emphasise any previous supervisory roles you've had. We want to know how you've led teams and ensured high standards in customer service, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, we’re looking for the best fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Stirling Castle!
How to prepare for a job interview at Historic Scotland
✨Know Your Castle
Familiarise yourself with Stirling Castle's history and visitor experience. Understanding the key attractions and services offered will help you demonstrate your passion for the role and show that you're ready to engage with visitors.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to encourage a culture of excellent customer service and how you've handled challenges or conflicts within a team setting.
✨Emphasise Problem-Solving Abilities
Think of specific instances where you've solved problems effectively, especially in a customer service context. Be ready to discuss how you can apply these skills to enhance the visitor experience at Stirling Castle.
✨Demonstrate Financial Acumen
Since the role involves cash handling and maximising income from admissions, be prepared to discuss your experience with financial transactions and stock management. Show that you understand the importance of these tasks in delivering a seamless visitor experience.