At a Glance
- Tasks: Welcome visitors, sell tickets, and enhance their experience at the Tower of London.
- Company: Historic Royal Palaces, bringing history to life in iconic settings.
- Benefits: Staff discounts, development opportunities, and a supportive team environment.
- Other info: Flexible hours available; full training provided.
- Why this job: Be part of an unforgettable visitor experience in a historic landmark.
- Qualifications: Customer service skills; leadership experience for Deputy Team Leader roles.
The predicted salary is between 1200 - 1800 € per month.
Step inside history and help welcome millions of visitors to one of the world’s most iconic landmarks. We are looking for an enthusiastic and customer-focused Admissions Assistant to join our front-of-house team at the Tower of London. As our busy summer season draws near, we are now filling the last remaining positions in our Front of House teams - this now includes 2x temporary Deputy Team Leader roles. It is important for our teams to be fully-staffed during the summer.
- Seasonal Welcome Host: 2x 24 hr per week (5-6 months)
- 1x 15 hr (Sat/Sun) (5 months) - Could be split for Sat OR Sun
- 1x 8 hr (Sat) (5 months)
- Seasonal Welcome Host Deputy Team Leader: 2x 38.5 hr (6 months)
- Permanent Welcome Host: 1x 36 hr per week
As part of our Admissions (Welcome) team, you will be a welcoming presence on Tower Hill and at the main entrance, directing and engaging with our visitors, answering questions and helping to enrich their experience. You will be selling tickets to our visitors, ensuring that they all receive a warm and friendly welcome, while providing them with everything they need to enjoy their visit to the full. As a Deputy Team Leader, you will be helping to lead the Hosts team, support colleagues, and manage escalated customer enquiries. As the first point of contact for visitors from around the world, you will set the tone for their entire visit. Through a warm welcome, efficient service, and confident engagement, you’ll help ensure every visitor’s experience starts smoothly and memorably — both indoors and outdoors.
What You’ll Do
- Deliver a friendly, professional, and engaging welcome to all visitors at entry points and ticket offices.
- Greet, assist, and proactively engage with visitors in a confident, efficient, and approachable manner.
- Process ticket sales, memberships, upgrades, and guidebook purchases accurately using admissions systems.
- Provide clear, helpful information about the Tower of London, daily events, facilities, accessibility, and other Historic Royal Palaces sites.
- Welcome and direct visitors throughout the attraction, supporting smooth visitor flow.
- Support safe and effective queue management, group arrivals (including schools and tours), and busy peak periods.
- Work flexibly between outdoor welcome roles and indoor admissions areas, adapting to operational needs and varying weather conditions.
- Collaborate with colleagues across Admissions, Retail, Security, and Visitor Services to deliver a seamless and memorable visitor experience.
About You
- You will need to be a team player, who will relish the challenge of a busy working environment.
- You should enjoy exploring new and creative ways of working that add real value to the customer experience.
- Enthusiastic, approachable, and passionate about delivering outstanding customer service.
- Enjoy meeting people from all over the world and making every interaction welcoming and positive.
- Clear and confident when communicating with a wide range of visitors (additional languages are an advantage).
- Adaptable and able to thrive in a busy, fast-paced, visitor-facing environment.
- Happy working both indoors and outdoors in all weather conditions.
- A reliable, punctual team player who takes pride in professionalism and high standards.
- Previous customer service or admissions experience is helpful but not essential — full training will be provided.
For Deputy Team Leader - Team leadership and customer service expertise is highly beneficial.
Why Join Us
- Work in one of Britain’s most iconic historic settings.
- Be part of a supportive and inclusive team that brings history to life for millions.
- Enjoy a range of staff benefits, including discounts and development opportunities within Historic Royal Palaces.
Make every visitor’s first impression of the Tower of London truly unforgettable. Our Summer Season runs from mid-March to 1st November. If you have applied for a Welcome host role in the past 6 months, please do not reapply as we will be considering all recent applications. Please specify in your application which role you are applying for.
Welcome & Admissions Team Hosts & Deputy Team Leaders – HM Tower of London employer: Historic Royal Palaces
Join Historic Royal Palaces and immerse yourself in the rich history of the Tower of London while providing exceptional customer service to millions of visitors. Our supportive and inclusive work culture fosters teamwork and personal growth, offering a variety of staff benefits and development opportunities that make every day rewarding. Experience the unique advantage of working in one of Britain's most iconic landmarks, where your contributions will create unforgettable memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome & Admissions Team Hosts & Deputy Team Leaders – HM Tower of London
✨Tip Number 1
Get to know the Tower of London inside out! Familiarise yourself with its history, key attractions, and visitor FAQs. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate interactions with visitors. The more comfortable you are engaging with people, the better you'll shine in interviews and on the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 4
Be ready to showcase your adaptability! The role requires flexibility in a busy environment, so think of examples from past experiences where you've thrived under pressure or adapted to changing situations. This will help you stand out during the interview process.
We think you need these skills to ace Welcome & Admissions Team Hosts & Deputy Team Leaders – HM Tower of London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Tailor Your Application:Make sure to customise your application for the specific role you're applying for. Highlight any relevant experience or skills that match what we’re looking for in our Welcome & Admissions Team Hosts and Deputy Team Leaders.
Showcase Your Customer Service Skills:Since this role is all about engaging with visitors, share examples of how you've provided excellent customer service in the past. We love hearing about your experiences and how you’ve made a difference for customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Historic Royal Palaces
✨Know Your History
Brush up on the history of the Tower of London and its significance. Being able to share interesting facts or stories will not only impress your interviewers but also show your enthusiasm for the role and the site.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a visitor, as this is crucial for the Admissions Assistant role.
✨Practice Engaging with Visitors
Since you'll be the first point of contact for visitors, practice your greeting and engagement techniques. Role-play with a friend to simulate different visitor scenarios, ensuring you come across as warm, approachable, and confident.
✨Demonstrate Team Spirit
As a Deputy Team Leader, teamwork is key. Be ready to discuss how you've collaborated with others in previous roles. Highlight any leadership experiences, even if informal, to show you can support and motivate your team effectively.
