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For Companies At a Glance
- Tasks: Welcome visitors, sell tickets, and provide exceptional customer service.
- Company: Join Historic Royal Palaces, a charity preserving iconic sites like the Tower of London.
- Benefits: Flexible hours, dynamic team environment, and the chance to work in a historic setting.
- Why this job: Be part of a passionate team, share history, and create unforgettable visitor experiences.
- Qualifications: Customer service experience preferred; enthusiasm for history and teamwork is essential.
- Other info: Opportunities available for both full-time and part-time roles.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Historic Royal Palaces is a well-established charity looking after six of the most wonderful Palaces in the world, putting the visitor at the heart of everything we do. The Tower of London is staffed by a team of people passionate about telling its story and keeping its history alive. Our ticket and retail sales are key to funding our work to preserve the sites in our care, and continuing to provide our visitors with truly unforgettable experiences.
We have several opportunities available to join our Welcome and Sales teams, with a mix of full-time and part-time opportunities, both temporary and permanent. We are looking for enthusiastic and committed individuals to join our dynamic Tower Hosts teams. These roles are ideally suited to those with a background in customer service and a passion for historic sites.
Responsibilities
- Sell tickets to visitors and scan them through the barrier, ensuring a warm and friendly welcome.
- Work in one of our six retail stores providing outstanding service to drive sales and respond flexibly to customer needs.
- Support colleague teams by contributing to a busy and fast-paced working environment.
- Other responsibilities include:
- Selling guidebooks
- Obtaining/upselling membership
- Promoting Gift Aid
A successful candidate will need to be a team player, relish the challenge of a busy and fast-paced working environment, and enjoy exploring new and creative ways of working that add real value to our customers’ experiences. You should be friendly, professional, and able to communicate effectively with all different kinds of people. Enthusiastic and motivated, you will have a passion for delivering outstanding service to customers.
Qualifications
- Experience in customer service and sales is desirable.
- Passion for historic sites and a commitment to delivering excellent customer experiences.
- Ability to thrive in a busy, dynamic environment and work well as part of a team.
- Strong communication and interpersonal skills.
To apply, please submit your CV online.
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Tower Hosts - Front of House - HM Tower of London employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tower Hosts - Front of House - HM Tower of London
✨Tip Number 1
Familiarise yourself with the history and significance of the Tower of London. Being knowledgeable about the site will not only impress during interviews but also help you engage with visitors more effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a busy environment, which is crucial for the role.
✨Tip Number 3
Network with current or former employees of Historic Royal Palaces. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your passion for historic sites during the interview. Sharing personal experiences or interests related to history can set you apart from other candidates and show your enthusiasm for the role.
We think you need these skills to ace Tower Hosts - Front of House - HM Tower of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of Tower Host. Emphasise your passion for historic sites and your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention specific experiences that demonstrate your commitment to excellent customer service and your ability to work as part of a team.
Highlight Relevant Skills: In both your CV and cover letter, focus on your strong communication and interpersonal skills. Provide examples of how you've successfully interacted with customers in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Passion for History
Make sure to express your enthusiasm for historic sites during the interview. Share any personal experiences or interests related to history that demonstrate your commitment to preserving and sharing these stories.
✨Highlight Customer Service Experience
Prepare examples from your previous roles where you provided outstanding customer service. Discuss how you handled challenging situations and ensured a positive experience for customers, as this is crucial for the Tower Hosts role.
✨Demonstrate Teamwork Skills
Be ready to discuss how you work effectively in a team. Provide specific examples of how you've collaborated with colleagues in fast-paced environments, showcasing your ability to support and contribute to a dynamic team.
✨Practice Effective Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to enhance your ability to engage with different types of people.
