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- Tasks: Lead a team ensuring security and visitor engagement at the Tower of London.
- Company: Historic Royal Palaces manages iconic sites, preserving history for everyone to enjoy.
- Benefits: Enjoy enhanced holidays, generous pension contributions, bonuses, and staff discounts.
- Why this job: Join a passionate team in a historic setting, making a real impact on visitor experiences.
- Qualifications: Previous leadership experience in customer-facing roles is preferred.
- Other info: Flexible shifts include weekends and public holidays; training for First Aid provided.
The predicted salary is between 28800 - 43200 £ per year.
Team Leader – Warding – HM Tower of London
Join to apply for the Team Leader – Warding – HM Tower of London role at Historic Royal Palaces
Team Leader – Warding – HM Tower of London
4 days ago Be among the first 25 applicants
Join to apply for the Team Leader – Warding – HM Tower of London role at Historic Royal Palaces
The Jewel House and the White Tower are two of the major attractions at the Tower of London and the Warding Group is responsible for the security of the items contained within them, and for explaining their significance and history to our visitors. We are looking for an exceptional leader to join an already established and high-performing team.
We have an immediate vacancy for a Warding Group Team Leader.
Reporting to the Chief Warden, you will be working a shift pattern, which will include weekends and some Public Holidays. You will lead a team of Wardens, being responsible for their line management, performance, and development.
As a member of the management team, you will be proactive in ensuring that consistently high levels of visitor experience and security are always maintained within the Jewel House, White Tower, and its environs. You will be enrolled on the Duty Exhibitor roster which involves providing 24/7 cover within the Tower, with duty accommodation provided.
The successful candidate will work flexibly and think laterally , with a desire to assist our visitors in understanding the importance and role of the Crown Jewels and the White Tower within the life and history of the Nation. Preferably with previous experience of managing, leading and developing teams , you will stir the spirits of your team and visitors alike in one of the UK’s most visited attractions. Once appointed you will work within the Jewel House or the White Tower; The knowledge and passion to lead your team in both locations is required.
The ability to maintain high standards of performance within a busy and diverse team environment is essential. You will be required to act as a First Aider , with training provided. Previous experience of having worked in a high volume, customer-facing environment is desirable.
Please note that some evening, weekend, and Bank holiday working will be required for this role including working as the evening Duty Exhibitor.
Apply online directly to HRP with your CV and a covering letter explaining how your skills and experience match the attached job profile.
The closing date is 28th August 2025 at 11:50pm. Interviews are planned w/c 8th September.
Benefits Include
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual Pay reviews & Bonuses
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts and membership to all palaces
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Museums, Historical Sites, and Zoos
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Team Leader - Warding - HM Tower of London employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Warding - HM Tower of London
✨Tip Number 1
Familiarise yourself with the history and significance of the Crown Jewels and the White Tower. This knowledge will not only help you in interviews but also demonstrate your passion for the role and the institution.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in previous roles. Highlighting specific achievements can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Historic Royal Palaces. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be ready to discuss your approach to maintaining high visitor experience standards in a busy environment. Think of strategies you've implemented in the past that could apply to this role.
We think you need these skills to ace Team Leader - Warding - HM Tower of London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Team Leader - Warding position. Familiarise yourself with the significance of the Crown Jewels and the White Tower, as well as the expectations for visitor engagement and team leadership.
Tailor Your CV: Highlight your relevant experience in managing and leading teams, especially in customer-facing environments. Emphasise any previous roles that involved security or visitor engagement, and ensure your CV reflects your ability to maintain high performance standards.
Craft a Compelling Cover Letter: In your cover letter, clearly explain how your skills and experiences align with the job requirements. Use specific examples to demonstrate your leadership abilities and your passion for history and visitor engagement. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and developed teams in the past, highlighting your approach to motivating others and maintaining high performance.
✨Know the History
Familiarise yourself with the significance of the Crown Jewels and the White Tower. Being able to discuss their history and importance will not only impress the interviewers but also show your passion for the role and the institution.
✨Emphasise Customer Experience
Since this role involves ensuring a high level of visitor experience, be ready to share your experiences in customer-facing environments. Discuss how you’ve handled challenging situations and improved visitor satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think laterally. Practice responding to hypothetical situations related to team management and visitor interactions to showcase your critical thinking.
