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For Companies At a Glance
- Tasks: Support users of Microsoft Dynamics 365 and enhance application functionality.
- Company: Join Historic Royal Palaces, a team passionate about preserving history.
- Benefits: Enjoy hybrid working, generous pension contributions, and annual pay reviews.
- Why this job: Make a real impact while working with cutting-edge technology in a historic setting.
- Qualifications: Experience with Dynamics 365, strong communication, and problem-solving skills.
- Other info: Diverse workplace with opportunities for career growth and development.
The predicted salary is between 40000 - 52000 £ per year.
Overview
We are a team of people who love and look after six of the most wonderful palaces in the world. We have an opportunity for a Product Support Analyst to join our Information Systems Business Solutions Team to support the applications and the users of our Microsoft Dynamics 365 platform. The purpose of this role is to collaborate closely with the Business Systems Analyst (Dynamics 365), the wider IT Teams, and the business stakeholders to implement continuous product enhancements and to support end-users to optimise their use of Dynamics 365 applications, functionality, and data. You’ll be acting as the contact point for users, demonstrating best practice in the use of Dynamics 365 applications, providing technical support and guidance, troubleshooting system performance issues, reviewing requirements, writing specifications, designing test cases, and helping users to extract information, present findings and data insights.
Responsibilities
- Act as the contact point for users of the Dynamics 365 platform, providing technical support and guidance.
- Troubleshoot system performance issues and contribute to issue resolution.
- Review requirements, write specifications, and design test cases for system enhancements.
- Help users extract information, present findings and data insights.
- Collaborate with the Business Systems Analyst, the IT teams, and business stakeholders to implement continuous product enhancements.
- Demonstrate best practice in the use of Dynamics 365 applications and provide user training materials as needed.
Qualifications / What will help you succeed
- Significant, proven experience of supporting applications built on the Microsoft Dynamics 365 platform.
- Strong communication skills and comfort in a customer-facing environment.
- Experience training end users on MS Dynamics 365 functionality.
- Ability to create and maintain comprehensive user training materials.
- Problem-solving, troubleshooting and user support skills.
- Ability to explain technical concepts to non-technical users.
- Strong analytical skills.
- Power Platform experience (Power Automate, Power Apps, Power BI).
- Staying up to date with new Microsoft Dynamics 365 and Power Platform technologies and updates.
Desirable
If you have similar experience working in a team developing and supporting applications built on the Dynamics 365 platform, as an analyst or in another similar role, we would like to hear from you.
Benefits
- Hybrid working – part working from home and part working from site.
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual pay reviews & bonuses
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts and membership to all palaces
- Travel to other London sites – project dependent ( whilst based at Hampton Court Palace ).
Salary: £46,981
Closing date: 23:55pm 19th October 2025
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Museums, Historical Sites, and Zoos
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Staff Nurse - Inpatient Vascular employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Nurse - Inpatient Vascular
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how our skills align with their needs and values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can even record ourselves to review our body language and tone – it’s all about making a great impression!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the position. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Staff Nurse - Inpatient Vascular
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with Microsoft Dynamics 365 and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain technical concepts to non-technical users.
Highlight Problem-Solving Experience: We love candidates who can troubleshoot and resolve issues effectively. Share examples from your past roles where you’ve successfully tackled challenges, especially related to Dynamics 365 or similar platforms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Historic Royal Palaces
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365. Familiarise yourself with its functionalities, common issues, and best practices. This will not only help you answer technical questions but also show your passion for the platform.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with non-technical users in the past.
✨Prepare for Problem-Solving Scenarios
Think of some real-life troubleshooting scenarios you've faced while supporting Dynamics 365. Be ready to discuss how you approached these problems, what solutions you implemented, and the outcomes. This will demonstrate your analytical skills and problem-solving abilities.
✨Bring Your Training Materials
If you've created user training materials before, bring samples to the interview. This shows that you can effectively train end-users and helps illustrate your experience in creating comprehensive documentation.