Site Coordinator

Overview

We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

As Site Co-Ordinator, you will be part of the Public Engagement (PE) team at Hillsborough Castle and Gardens (HCG) enabling the widest possible audience to learn about, discover, explore and enjoy the stories and history of Hillsborough Castle and Gardens. We do this through public programming, interpretation and schools and community programmes.

With your excellent operations experience working in a busy customer-facing visitor attraction, you will provide a 5* customer experience to all Public Engagement visitors including schools, families, adults, community groups and those with additional needs. You will do this by providing the facilities, welcome, operational and administrative support that ensures Public Engagement programmes run smoothly for our visitors at Hillsborough Castle.

You will have plenty of contact with visitors of all ages so you will be a ‘people person’. You will also need well-developed communication skills in order to liaise with colleagues across the team at Hillsborough Castle and in particular to develop a close working relationship with the Visitor Operations team.

You will have exceptional customer service skills and a solution-based approach to dealing with any queries, complaints or operational challenges. You will have the strong organisational, communication and administration skills needed to support the planning and delivery of a busy programme of events, activities and projects. Ideally, you will have experience in managing databases compliant with GDPR laws. You’ll be IT literate and a competent user of Word, Excel and Outlook. You will be able to work flexibly as occasional evening and weekend working may be required. Above all, you must be able to work as part of a team, working collaboratively with colleagues, volunteers and partners and will excel in developing strong working relationships.

If you think you have the enthusiasm, energy, skills and experience to join a team that delivers sector-leading, community, school and public programmes, we would love to hear from you.

Responsibilities

• Provide a 5* customer experience to all Public Engagement visitors including schools, families, adults, community groups and those with additional needs, by delivering facilities, welcome, operational and administrative support to ensure Public Engagement programmes run smoothly.
• Have plenty of contact with visitors of all ages and work closely with colleagues across the team, in particular the Visitor Operations team.
• Offer exceptional customer service and a solution-based approach to dealing with queries, complaints and operational challenges.
• Support the planning and delivery of a busy programme of events, activities and projects with strong organisation, communication and administrative skills.
• Experience with GDPR-compliant databases (desirable).
• Be IT literate and competent with Word, Excel and Outlook.
• Be able to work flexibly with occasional evening and weekend work may be required.
• Work as part of a team, developing strong working relationships with colleagues, volunteers and partners.

Qualifications

• Experience in operations within a busy customer-facing visitor attraction.
• Strong organisational, communication and administrative skills.
• IT literacy (Word, Excel, Outlook).
• Ability to work flexibly; occasional evenings and weekends.
• Ability to liaise effectively with colleagues and partners and build strong working relationships.
• Experience with GDPR-compliant databases (desirable).

Benefits

• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & Bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces
• Training and development opportunities

Salary

Salary: £29,682 per annum

Closing date

Closing date: 23:55pm 7th September 2025

Find out more and apply by visiting www.hrp.org.uk/recruitment

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

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