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- Tasks: Engage visitors with captivating stories and ensure their safety at Kensington Palace.
- Company: Join Historic Royal Palaces, a charity preserving iconic sites like Kensington Palace.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work in a historic setting.
- Why this job: Be part of a team that creates memorable experiences while sharing history with visitors.
- Qualifications: Customer service experience is preferred; a passion for history is a bonus!
- Other info: Diverse applicants are encouraged; roles available from 18-37.5 hours per week.
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: Pay range 11.6 = £15.07 per hour (equates to £29,378 per annum pro rata for full time roles at 37.5 hrs per week)
Days/Hours of work: Full-time and part-time roles available (18-37.5 hrs/wk), all including weekend working.
About the role: Your main role as a Guide will be to proactively tell the palace and exhibition’s stories in an engaging and entertaining style, whilst ensuring accuracy in the content of the information given. Your role also includes delivering history talks as part of the Kensington Palace offer. Working as part of a team, you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day-to-day safety and security of our palaces, their collection, and our guests. As a Palace Host Guide, you will also undertake cross-role working as and when required to support the operational running of the palace and the visitor experience.
About you: The ideal candidate will have experience in customer service and working as part of a team. You will have a positive and flexible approach, being able to adapt your style and respond to visitor needs. An interest and knowledge in history is advantageous but not necessary.
Closing Date: 10th January 2025
Interview/Assessment Days Available: 22nd Jan, 29th Jan, 3rd Feb, 4th Feb
Additional Information: Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Seasonal Palace Host Guide - Kensington Palace employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Palace Host Guide - Kensington Palace
✨Tip Number 1
Familiarise yourself with Kensington Palace and its history. Knowing key facts and stories will help you engage visitors effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your storytelling skills. As a Palace Host Guide, you'll need to captivate your audience, so try rehearsing your delivery with friends or family to build confidence.
✨Tip Number 3
Showcase your customer service experience during the interview. Think of specific examples where you've gone above and beyond to create memorable experiences for customers.
✨Tip Number 4
Be prepared to discuss how you can adapt to different visitor needs. Flexibility is key in this role, so think of instances where you've successfully adjusted your approach in a team setting.
We think you need these skills to ace Seasonal Palace Host Guide - Kensington Palace
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Seasonal Palace Host Guide position. Tailor your application to highlight relevant experiences in customer service and teamwork.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, any historical knowledge, and teamwork skills. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that relate to guiding or customer service, and explain why you are passionate about history and visitor engagement.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves delivering accurate information to visitors.
How to prepare for a job interview at Historic Royal Palaces
✨Know Your History
Brush up on the history of Kensington Palace and its exhibitions. Being able to share interesting facts and stories will not only impress your interviewers but also demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to create memorable experiences for visitors.
✨Demonstrate Teamwork
Since the role involves working as part of a team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success or adapted to support your colleagues.
✨Be Engaging and Personable
Practice your storytelling skills! The interviewers will be looking for someone who can engage an audience. Use your interview to showcase your ability to communicate effectively and connect with people.
