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- Tasks: Engage visitors with top-notch customer service while managing ticket and retail sales.
- Company: Join Historic Royal Palaces, a charity dedicated to preserving iconic palaces.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for overtime.
- Why this job: Make someone's day at a historic site while gaining valuable experience in customer service.
- Qualifications: Customer service experience in retail or visitor attractions is a must.
- Other info: Positions available from March to October, with some weekend work required.
The predicted salary is between 24617 - 25927 £ per year.
Seasonal/Fixed-Term Palace Host (Sales) – Hampton Court Palace
Departments: Visitor Services
Home Palace: Hampton Court Palace
Status: Fixed Term Contract, Temporary/Seasonal
Salary: PR 11.3, £24,617 per annum pro-rata (£13.15 per hour). Please note from 1st April 2025 the hourly pay rate will increase to reflect London Living Wage (which is set to be £13.85, equating to an annual salary of £25,927).
Salary Rate: Pro Rata
Days/Hours of work: Seasonal and Fixed-Term annualised contracts. Full-time and Part-time positions available.
We have a number of positions, both full-time and part-time. All roles include some weekend and bank holiday working.
About the role and about you
We have seasonal contracts that run unbroken from 24th March-31st October.
We also have fixed term annualised contracts that will cover the following periods:
- 24th March- 27th April
- May half term
- 14th July-31st August
- October half term
- Christmas holidays
- February half term
There will be some opportunities for overtime shifts outside of this as well.
As a Seasonal Palace Host (Sales) at Hampton Court every moment is an opportunity to make someone’s day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain our beautiful sites and keep them open for everyone to enjoy.
The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout and the Magic Garden. The day-to-day role will include:
- Ticket sales and queries
- Membership sales, upgrade and queries
- Retail sales in the Undercroft Shop and Palace Shop
- Maintaining shop spaces- cleaning, tidying, refilling, stocktakes
- Guidebook sales at the external mobile stand
- Manning the Magic Garden entrance and exit, with sales here during peak
- Assisting with the handout, collection, cleaning and resetting of DVGs
With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team you will help to deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met.
You will have a suitable level of fitness in order to carry out the fundamental requirements of the job profile, which will include working at various posts across Hampton Court Palace, and lifting items weighing up to 15kg.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Closing Date: 8th February 2025
Interviews: 16th/17th February 2025
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Seasonal/Fixed-Term Palace Host (Sales) employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal/Fixed-Term Palace Host (Sales)
✨Tip Number 1
Familiarize yourself with Hampton Court Palace and its history. Understanding the stories and significance of the palace will help you engage visitors and provide a more enriching experience.
✨Tip Number 2
Highlight your customer service skills during the interview. Share specific examples of how you've positively impacted customer experiences in previous roles, especially in retail or visitor attractions.
✨Tip Number 3
Be prepared to discuss your flexibility and teamwork abilities. This role requires adapting to various situations and working closely with others, so showcasing your collaborative spirit is key.
✨Tip Number 4
Demonstrate your enthusiasm for the role and the organization. Expressing genuine interest in contributing to the visitor experience at Hampton Court Palace can set you apart from other candidates.
We think you need these skills to ace Seasonal/Fixed-Term Palace Host (Sales)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Seasonal Palace Host (Sales) position. Tailor your application to highlight relevant experience in customer service, retail, or visitor attractions.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved customer interaction, sales, or working in a team environment. Mention specific examples where you provided excellent customer service or contributed to a positive visitor experience.
Show Enthusiasm for Heritage: Express your passion for heritage sites and visitor services in your application. Mention why you are excited about the opportunity to work at Hampton Court Palace and how you can contribute to making visitors' experiences memorable.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Passion for Customer Service
As a Seasonal Palace Host, your role revolves around making visitors feel welcome. Be prepared to share examples of how you've provided excellent customer service in the past, whether in retail or visitor attractions.
✨Demonstrate Teamwork Skills
This position requires working closely with others to ensure a seamless visitor experience. Highlight your ability to collaborate and adapt within a team setting during the interview.
✨Be Ready for Physical Requirements
The job involves lifting items up to 15kg and moving around various posts. Mention any relevant experience that showcases your fitness level and ability to handle physical tasks.
✨Familiarize Yourself with Hampton Court Palace
Research the history and significance of Hampton Court Palace. Showing knowledge about the site will demonstrate your enthusiasm for the role and help you connect with the interviewers.
