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- Tasks: Engage visitors with exceptional customer service while managing ticket and retail sales.
- Company: Join an independent charity dedicated to preserving six iconic palaces and their stories.
- Benefits: Flexible working hours, potential overtime, and a vibrant team environment.
- Why this job: Make a difference by enhancing visitor experiences in a historic setting.
- Qualifications: Customer service experience in retail or attractions; positive, adaptable attitude required.
- Other info: Open to diverse candidates; applications accepted until positions are filled.
The predicted salary is between 25000 - 26000 £ per year.
We are ideally looking for someone who can work 5 days per week (on a roster that includes weekends and bank holidays), but we are open to candidates looking to work fewer days per week or on casual/ad hoc terms.
There will be some opportunities for overtime shifts outside of this as well.
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
As a Palace Host (Sales) at Hampton Court, every moment is an opportunity to make someone’s day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain our beautiful sites and keep them open for everyone to enjoy.
The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout, and the Magic Garden. The day-to-day role will include:
- Ticket sales and queries
- Membership sales, upgrades, and queries
- Retail sales in the Undercroft Shop and Palace Shop
- Maintaining shop spaces – cleaning, tidying, refilling, stocktakes
- Guidebook sales at the external mobile stand
- Manning the Magic Garden entrance and exit, with sales during peak times
- Assisting with the handout, collection, cleaning, and resetting of DVGs
With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team, you will help deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met.
You will have a suitable level of fitness to carry out the fundamental requirements of the job profile, including working at various posts across Hampton Court Palace and lifting items weighing up to 15kg.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Salary: PR 11.3, £25,928 per annum pro-rata (£13.85 per hour).
Closing Date: Open until 31st July, but we will shortlist and interview as applications are received, so early closing is possible as positions are filled.
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Palace Host Sales-Hampton Court Palace (Seasonal/Casual) employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Palace Host Sales-Hampton Court Palace (Seasonal/Casual)
✨Tip Number 1
Familiarise yourself with Hampton Court Palace and its history. Understanding the stories behind the palace will help you engage with visitors and provide a more enriching experience, which is key for a Palace Host.
✨Tip Number 2
Highlight your customer service skills in any conversations or interviews. Since the role focuses heavily on making visitors feel welcome, showcasing your experience in retail or visitor attractions will set you apart.
✨Tip Number 3
Be flexible with your availability. The job requires working weekends and bank holidays, so showing that you can accommodate this will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss how you would handle various visitor scenarios. Think about examples from your past experiences where you provided excellent service or resolved issues, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Palace Host Sales-Hampton Court Palace (Seasonal/Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Palace Host Sales position. Tailor your application to highlight relevant experience in customer service, retail, or visitor attractions.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to engage with visitors. Mention any specific experiences that demonstrate your positive and flexible approach.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved ticket sales, retail, or customer interaction. Use specific examples to showcase how you contributed to a positive visitor experience.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Passion for Customer Service
As a Palace Host, your role revolves around making visitors feel welcome. Be prepared to share examples of how you've provided excellent customer service in the past, and express your enthusiasm for creating memorable experiences for guests.
✨Demonstrate Flexibility and Team Spirit
The job requires working on weekends and bank holidays, so highlight your availability and willingness to adapt. Discuss your experience working in teams and how you contribute to a positive work environment.
✨Know the Venue and Its Offerings
Familiarise yourself with Hampton Court Palace and its attractions. Being knowledgeable about the site will not only impress the interviewers but also show your commitment to providing informed assistance to visitors.
✨Prepare for Practical Scenarios
Expect questions or role-play scenarios related to ticket sales, handling queries, or managing retail situations. Practising these scenarios can help you feel more confident and demonstrate your problem-solving skills during the interview.
