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- Tasks: Lead and motivate a sales team to deliver exceptional customer experiences at Hampton Court Palace.
- Company: Join an independent charity dedicated to preserving and sharing six historic palaces.
- Benefits: Enjoy a competitive salary, diverse work environment, and the chance to engage with history.
- Why this job: Be part of a passionate team that creates memorable experiences for visitors in a stunning setting.
- Qualifications: Proven management experience in customer service, excellent communication skills, and a knack for multitasking.
- Other info: Open to diverse candidates; previous roles in visitor services or retail are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £30,163 per Annum pro rata plus a 2.5 AHS of £2,094
Days/Hours of work: Full time, 38.5 hours over 5 days per week, including weekends
About the role and about you
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
Over the years, some hugely influential figures have stepped through our six Historic Royal Palaces. Just as importantly, so have hundreds of thousands of visitors – all of whom will need assistance from our Sales team, whether it’s to purchase tickets, upgrade to membership, or buy souvenirs to remember their day.
So, are you passionate about people, products, and service? If customer service is your passion, you could join us as a Deputy Team Leader, where you’ll assist three more Deputies and the Team Leader in leading and motivating your team to make sure that our Sales locations delight customers every bit as much as our palaces do.
In this role, you’ll need to understand how to meet sales targets and be able to ensure that the team give customers a memorable experience at every opportunity. Your understanding of visitor needs makes you a role model to staff. You will also help provide formal training and the motivation they need to meet their targets. Applying appropriate selling techniques and product knowledge to create high levels of customer satisfaction are essential.
Ideally you will have proven management experience in a fast-paced customer environment, whether that’s high street retail, catering, or visitor attractions. You will have extensive experience of people management, visual merchandising, stock control, and cash handling. Articulate with excellent communication skills, you are used to multi-tasking and cool under pressure.
The role is very varied as the Sales team manages the Ticket Office, Palace shops, digital visitor guide (DVG) handout and the Magic Garden and to succeed you will need to be well organised. You will need to be motivated and able to work independently, but also willing to work with the team to carry out activities to ensure things run successfully.
This is a great opportunity to ensure delivery of excellent customer service to our visitors at a fascinating historic visitor attraction.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may also have experience in the following: Team Leader, Seasonal Palace Host, Visitor Experience Assistant, Historic Palaces Ambassador, Guest Services Associate, Exhibition Support Staff, Tourist Engagement Coordinator, Palace Experience Facilitator, Visitor Operations Assistant, Heritage Site Host, Customer Experience Representative, Cultural Site Attendant, etc.
Palace Host Sales Deputy Team Leader employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Palace Host Sales Deputy Team Leader
✨Tip Number 1
Familiarise yourself with Hampton Court Palace and its history. Understanding the unique stories and features of the palace will not only help you connect with visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to maintain high levels of customer satisfaction, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Historic Royal Palaces. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Demonstrate your leadership abilities by discussing any relevant experience in managing teams or projects. Highlighting your capacity to motivate others and meet sales targets will make you a strong candidate for the Deputy Team Leader role.
We think you need these skills to ace Palace Host Sales Deputy Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Palace Host Sales Deputy Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, team leadership, and sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and provide excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of visitor needs. Provide specific examples of how you've successfully led teams in fast-paced environments and how you can contribute to the success of the Sales team at Hampton Court Palace.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Leadership Skills
As a Deputy Team Leader, you'll need to showcase your management experience. Prepare to discuss how you've motivated teams in fast-paced environments and share any successful strategies you've implemented to meet sales targets.
✨Know the Venue and Its Offerings
Familiarise yourself with Hampton Court Palace and its various attractions. Being knowledgeable about the site will not only impress your interviewers but also show your commitment to providing an exceptional visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer interaction skills. Think of scenarios where you had to handle difficult situations or manage multiple tasks, and be ready to explain how you approached them.
