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- Tasks: Support membership systems and processes, ensuring smooth operations and data management.
- Company: Join Historic Royal Palaces, a charity caring for iconic UK landmarks.
- Benefits: Enjoy hybrid working, enhanced holidays, generous pension contributions, and free palace entry.
- Why this job: Be part of a passionate team enhancing visitor experiences at historic sites.
- Qualifications: Experience with CRM systems, data analysis, and a keen eye for detail required.
- Other info: Flexible work arrangements to support your work-life balance.
The predicted salary is between 28203 - 28203 £ per year.
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Status: Established/Permanent
Salary: £28,203, Per Annum
Days/Hours of work: Full time, 36 hours per week, Monday - Friday
About the role and about you
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.
In this role, you’ll be supporting the Membership Systems, Finance and Reporting Executive with the delivery of critical member systems and processes. You will play a vital part in ensuring that the membership functions of our CRM, ticketing and finance systems are running effectively day to day, supporting with system integration, payment collection, data cleaning, and issue resolution. You will also support the Membership Services team with resolving finance queries and support internal customers with regular reporting and data requests to help us better understand our members and improve our membership offer.
Working closely with the rest of our friendly team, we will support you in building your knowledge of our systems and the organisation. You will already be skilled in using Microsoft Excel to summarise and graphically represent data using pivot tables and will be able to demonstrate experience working with large volumes of data. You’ll have some previous experience of using CRM, ticketing or finance systems to collect payments, and experience working for a membership, charity or heritage organisation would be advantageous. This role would suit an analytical problem solver with high attention to detail, and a passion for driving efficiency through identifying and solving problems.
Benefits include:
- Hybrid working (2 days from home per week)
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual Pay reviews & Bonuses
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts
- Free entry to our six palaces and gardens with up to four guests whenever you like.
Closing date: 23:55pm Sunday 5th January 2025
Interviews: TBC onsite at Hampton Court Palace
We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Membership Systems Administrator employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Systems Administrator
✨Tip Number 1
Familiarise yourself with the specific CRM, ticketing, and finance systems used by Historic Royal Palaces. Research their current membership processes and think about how your skills can enhance these systems.
✨Tip Number 2
Network with current or former employees of Historic Royal Palaces on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the organisation's culture and expectations for the Membership Systems Administrator role.
✨Tip Number 3
Prepare to discuss your experience with data management and problem-solving during the interview. Think of specific examples where you've successfully resolved issues or improved processes in previous roles.
✨Tip Number 4
Show your passion for heritage and charity work. Be ready to articulate why you want to work for Historic Royal Palaces and how you can contribute to their mission of engaging the community through their historic sites.
We think you need these skills to ace Membership Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with CRM, ticketing, or finance systems. Emphasise your analytical skills and any previous roles in membership, charity, or heritage organisations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the organisation. Mention specific examples of how you've solved problems or improved processes in previous positions, particularly related to data management.
Highlight Technical Skills: Clearly outline your proficiency in Microsoft Excel, especially your ability to use pivot tables and manage large datasets. If you have experience with specific CRM or finance systems, be sure to mention those as well.
Show Enthusiasm for the Role: Demonstrate your enthusiasm for working with Historic Royal Palaces and your commitment to their mission. This can set you apart from other candidates who may not convey the same level of interest.
How to prepare for a job interview at Historic Royal Palaces
✨Know Your Systems
Familiarise yourself with CRM, ticketing, and finance systems. Be prepared to discuss your experience with these tools and how you've used them to manage data and processes effectively.
✨Showcase Your Analytical Skills
Highlight your ability to work with large volumes of data. Bring examples of how you've used Microsoft Excel, particularly pivot tables, to analyse and present data in a clear and impactful way.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified issues and implemented solutions. This role requires an analytical mindset, so showcasing your problem-solving skills will be crucial.
✨Express Your Passion for Heritage
Convey your enthusiasm for working in a heritage or charity environment. Share why you are drawn to Historic Royal Palaces and how you can contribute to their mission of engaging the community with their history.
