Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to our members via phone and email.
- Company: Join Historic Royal Palaces, caring for iconic sites like Hampton Court Palace.
- Benefits: Enjoy enhanced holidays, generous pensions, annual bonuses, and staff discounts.
- Why this job: Be part of a passionate team making a difference in heritage and community engagement.
- Qualifications: Experience in customer service; membership or charity background is a plus.
- Other info: This role is based at Hampton Court Palace, not hybrid.
The predicted salary is between 22000 - 30000 £ per year.
Contract Type: Temporary 9 month contract
Location: Hampton Court Palace
Status: Fixed Term Contract
Salary: £28,203 per Annum
Days/Hours of work: Full time, 36 hours per week, Monday – Friday
We are a team of people who love and look after six of the most wonderful palaces in the world: the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle, Northern Ireland. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.
In this role, you’ll be providing excellent customer service to our members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.
You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.
Benefits include:
- Enhanced holiday entitlement
- Generous employer pension contributions (up to 11%)
- Annual pay reviews and bonuses
- Critical illness cover and life assurance
- Family-friendly policies and benefits
- Staff discounts
Due to the nature of our systems and this role’s responsibilities, this role is not hybrid and is based at Hampton Court Palace.
Closing date: 23:55pm 7th July 2025
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may have experience in the following: Member Services Coordinator, Customer Service Administrator, Membership Coordinator, Customer Relations Administrator, Member Support Officer, Charity Administrator, Heritage Services Administrator, Customer Care Assistant, Membership Assistant, Customer Services Advisor, etc.
Membership Services Administrator (Temporary) employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Administrator (Temporary)
✨Tip Number 1
Familiarise yourself with the values and mission of Historic Royal Palaces. Understanding their commitment to heritage and customer service will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills, especially in membership or charity settings. Highlight how you resolved issues or improved member satisfaction, as this will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in membership services roles, particularly in heritage organisations. Being able to discuss these challenges and propose solutions can set you apart as a proactive candidate who is ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of Historic Royal Palaces if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Membership Services Administrator (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and membership roles. Use keywords from the job description to demonstrate that you understand the requirements of the Membership Services Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for heritage and customer service. Mention specific experiences where you've improved customer satisfaction or handled membership processes effectively.
Highlight Relevant Skills: Emphasise skills such as analytical problem-solving, attention to detail, and excellent communication. Provide examples of how you've used these skills in previous roles to enhance member experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Historic Royal Palaces
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Attention to Detail
As an analytical problem solver, it's crucial to show that you pay attention to detail. Prepare to discuss how you've managed data or completed tasks accurately in previous roles, especially in membership or administrative contexts.
✨Familiarise Yourself with the Organisation
Research Historic Royal Palaces and understand their mission and values. Being knowledgeable about their member community and the palaces they manage will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to adapt to changing priorities or handle difficult situations. Practising these responses will help you feel more confident during the interview.
