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- Tasks: Provide top-notch customer service to our members via phone and email.
- Company: Join Historic Royal Palaces, caring for iconic sites like Hampton Court Palace.
- Benefits: Enjoy enhanced holidays, generous pension contributions, and staff discounts.
- Why this job: Be part of a diverse team making a real impact in heritage and community.
- Qualifications: Customer service experience is key; membership or charity background is a plus.
- Other info: This role is based at Hampton Court Palace, not hybrid.
The predicted salary is between 28203 - 28203 £ per year.
Contract Type: Temporary 9 month contract
Location: Hampton Court Palace
Status: Fixed Term Contract
Salary: £28,203 per Annum
Days/Hours of work: Full time, 36 hours per week, Monday – Friday
We are a team of people who love and look after six of the most wonderful palaces in the world: the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle, Northern Ireland. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.
In this role, you’ll be providing excellent customer service to our members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.
You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.
Benefits include:
- Enhanced holiday entitlement
- Generous employer pension contributions (up to 11%)
- Annual pay reviews and bonuses
- Critical illness cover and life assurance
- Family-friendly policies and benefits
- Staff discounts
Due to the nature of our systems and this role’s responsibilities, this role is not hybrid and is based at Hampton Court Palace.
Closing date: 23:55pm 7th July 2025
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may have experience in the following: Member Services Coordinator, Customer Service Administrator, Membership Coordinator, Customer Relations Administrator, Member Support Officer, Charity Administrator, Heritage Services Administrator, Customer Care Assistant, Membership Assistant, Customer Services Advisor, etc.
Membership Services Administrator Temporary employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Administrator Temporary
✨Tip Number 1
Familiarise yourself with the Historic Royal Palaces and their membership services. Understanding their mission and values will help you connect with the role and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Be ready to discuss how you've handled challenging situations and improved customer satisfaction.
✨Tip Number 3
Network with current or former employees of Historic Royal Palaces if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Stay updated on the latest trends in membership services and customer engagement within heritage organisations. This knowledge can set you apart and show your commitment to the field.
We think you need these skills to ace Membership Services Administrator Temporary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and membership roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in membership or heritage organisations. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to improving member satisfaction scores.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Historic Royal Palaces
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and empathetically.
✨Demonstrate Attention to Detail
This position requires strong attention to detail for tasks like data cleaning and processing memberships. During the interview, mention instances where your meticulousness has led to successful outcomes, especially in previous roles.
✨Familiarise Yourself with the Organisation
Research Historic Royal Palaces and its member community. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in the role and the organisation.
✨Prepare for Problem-Solving Scenarios
As an analytical problem solver, be ready to discuss how you approach challenges. Prepare a few scenarios where you successfully identified a problem and implemented a solution, particularly in a membership or customer service context.
