Operations Coordinator – HM Tower of London - 6-month Contract

Be part of protecting and presenting one of the world's most iconic historic sites. Historic Royal Palaces (HRP) is the independent charity that cares for the Tower of London – home to centuries of history, priceless collections, and millions of visitors each year. We create spaces where everyone feels welcome, inspired and included, and as an Investor in People, we are committed to helping our staff fulfil their potential.

We are now seeking a highly organised and proactive Operations Coordinator to join the team responsible for the smooth running of day to day operations at the Tower.

As Operations Coordinator, you will play a vital part in ensuring this world‐famous site operates safely, efficiently, and to the highest standard. Working closely with the Head of Operations and the wider Operations Management Team, you will provide exceptional administrative and logistical support that helps deliver an outstanding experience for every visitor. You will support with the direction and coordination of all areas which impact on the operational running of the Tower of London. Your work will be varied and fast‐paced – from managing stakeholder relationships and supporting financial processes to coordinating meetings, monitoring back‐of‐house standards, and helping maintain the smooth flow of daily activities. You'll be a key point of contact for internal teams, senior managers, and external partners, ensuring that communication, organisation and planning are always of the highest quality.

• Provide consistent operational input to Tomorrow's Tower planning groups, ensuring visitor experience and operational goals align with programme priorities.
• When necessary, represent Head of Operations and operations leadership team in meetings with other senior stakeholders and deputise for them in these meetings.
• Review the "rhythm" of operations‐led daily (hub), weekly and monthly meetings to ascertain if they are fit for purpose. Then implement improvements and ensure that the output and coordination is efficient and that they are decision‐focussed.
• Support the Chief Security Office with his interim Operations manager duties with regards to Standard Operating Procedures and training in particular.
• Assist the Head of Operations and the operations team with diary management, financial systems to effectively coordinate the teams priorities and commitments.
• Support the operations team to deliver high priority initiatives and implement/maintain them in the operations actions tracker.
• Work with Visitor Services Manager and Customer Experience Officer to ensure visitor data underpins all operational meetings and drives decisions.
• Work with the Head of Operations to regularly review and refine the Operations Coordinator role to understand how it may contribute to a future Tower Operations structure.

You will thrive in a role where no two days are the same and enjoy being at the centre of operational activity at a major heritage attraction.

• Strong administrative experience in a busy operational, hospitality, heritage, or visitor‐facing environment.
• Exceptional communication, organisational, and interpersonal skills.
• A proven record of prioritising the visitor experience.
• Confident and dynamic with a strong, output‐focused work ethic.
• Strategic thinker with an ability to understand the bigger picture within scenarios.
• Confidence working with senior leadership and handling sensitive information.
• Team‐player with an ability to engage with multiple stakeholder groups at all levels.
• Adept at dealing with complexity and able to make sense of ambiguity to find solutions.

Work in one of the world's most extraordinary workplaces—steeped in history and alive with daily activity. Be part of a supportive, passionate and diverse team committed to exceptional visitor experience. Access to learning opportunities and the chance to grow your career within HRP. Help care for and protect a site that has captured imaginations for nearly 1,000 years.